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VIDEO

Rethinking MSP service delivery with a human-first approach

In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical teams, where tools fail to reflect real workflows, and how automation is reshaping service models. The discussion also highlights the balance between AI-driven efficiency and the human judgement and emotional intelligence still needed for strong service delivery.

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BLOG

Is herd mentality the weak point in cybersecurity? Why defence still falls short when everyone thinks the same way

Based on an exclusive interview with Scott Riley, Principal Product Manager for Identity Security Posture Management at Huntress, the piece explores how herd mentality in MSP cybersecurity is driving tool sprawl and a mistaken sense of innovation.

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NEWS

Westcon-Comstor expands into the Balkans with REAL Security integration

Westcon-Comstor launches its Balkans division by integrating REAL Security, enhancing market presence and support across eight countries.

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NEWS

N-able reveals Empower 2027 and new global event series

N-able announces Empower 2027 and its Empower on the Move series, aiming to broaden global participation and deepen strategic industry engagement.

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BLOG

The hidden human cost of cybersecurity burnout

This article explores the growing human impact of cybersecurity work, drawing on an exclusive podcast with Anna Webb, Global Director of Security and Identity Support Services at Kocho, alongside new research highlighting the levels of stress, pressure, and job insecurity experienced by senior cyber professionals across the UK.

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BLOG

Technician to leader: The art of letting go

In an exclusive podcast discussion, Craig Sharp, Owner and Founder of Abussi, shares his journey from hands-on IT technician to business leader, highlighting how growth requires letting go of day-to-day tasks and trusting others. He discusses how leadership focuses on communication, delegation, and strategy over technical skill.

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Latest Video

Customer experience key to Agilitas’s growth strategy

John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.

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Syspro launches marketplace

New Marketplace gives customers access to trusted partner solutions that integrate with the Syspro...

TD SYNNEX to Introduce First UK Systems Featuring Qualcomm AI Processors

UK partners of TD SYNNEX are poised to access devices powered by the latest Qualcomm Snapdragon X...

Westcon-Comstor announces strong financial results

Robust performance sees double-digit increase in both gross profit and adjusted EBITDA in FY24,...

Panasonic TOUGHBOOK launches ELEVATE European partner programme

Panasonic reveals ELEVATE, aiming to enhance its channel partner programme with tiered structures,...

Guardz highlights 2025 achievements and expansion

Guardz achieved key milestones in 2025, including ARR growth, new partnerships, and expanded...

MSPs juggling multiple cybersecurity point solutions

47% of MSPs are drowning in large volumes of security data and 42% are challenged by implementing...

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