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VIDEO

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand generation, the realities of account-based strategies, and the challenge of making complex martech ecosystems work seamlessly. Acton also shares her perspective on how AI and automation are reshaping marketing across EMEA markets.

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VIDEO

Strengthening cyber threat intelligence through information sharing and collaboration

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches toward more actionable, collaborative intelligence sharing models. Clark also reflects on emerging threats, the role of AI in cybersecurity, and the importance of cross-industry cooperation in strengthening collective defence.

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NEWS

N-able boosts operational efficiency

New integration automates ticketing, reduces missed alerts, and improves response times for backup failures, strengthening business resilience.

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NEWS

UK Connect Professional Services to meet MSPs’ need for world class field engineers

UK Connect has launched a field engineer as-a-service offer for MSPs and channel partners. 

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VIDEO

Rising customer expectations and the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.

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NEWS

MSP Global returns with “serve your ecosystem” theme in Barcelona

MSP Global will bring together more than 3,000 MSPs and IT leaders at PortAventura near Barcelona on 21–22 October, focusing this year on how managed service providers can actively support and strengthen their wider ecosystems through AI, cybersecurity, compliance, and growth strategies.

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Latest Video

Tiers of (storage) joy for the Channel

Bill Andrews, President and CEO at ExaGrid, explains the many benefits of both the ExaGrid tiered backup storage solution – with some impressive speeds and feeds; and the company’s Reseller Partner Program, with equally notable features – a high win rate, a large installed, global customer base and a host of major reseller support initiatives.

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WatchGuard's zero trust bundle transforms security landscape

WatchGuard introduces a Zero Trust solution to streamline and enhance organisational security.

Guardz 2026 State of MSP Threat Report: AI and cybersecurity landscape

Guardz outlines how AI is influencing cybersecurity, with the report highlighting identity-related...

N-able expands Technology Alliance Program

Group of trusted vendors offers a variety of third-party integrations and services to better serve...

PwC leverages SAP Cloud ERP for a unified and modern operations framework

PwC implements SAP Cloud ERP solution, revolutionising and unifying its operations across 19...

Illumio expands Partner Program

Illumio is developing its global Enlighten Partner Program, offering a significantly expanded set...

Qodea expands into Nordic market with acquisition of TIQQE AB

Qodea Ltd. acquires Swedish consultancy TIQQE AB to broaden its European presence and enhance...

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