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Navigating AI governance: challenges and opportunities for MSPs

Exploring the shortcomings in AI governance and the potential avenues for managed service providers to bridge the gap between confidence and control.

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NEWS

Cynomi Report: What MSPs Are Actually Asking About AI in 2026

Cynomi’s “What MSPs Are Actually Asking About AI” report reveals the real questions shaping the managed services landscape, from data security and service desk automation to client expectations, highlighting a sector shifting rapidly toward AI governance, risk and strategic advisory.

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BLOG

Before MSPs Adopt AI, They Need a Thesis

By Adam Winston, Vice President of Endpoint Security & MDR, WatchGuard

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VIDEO

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss measurable efficiency gains, knowledge retention challenges, and why keeping humans in the loop still matters. The conversation also unpacks agentic AI design, trust, and compliance, alongside a bold look at where hybrid human and AI support models are heading next for enterprise IT teams.

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BLOG

How Agentic AI Is Reshaping Enterprise Architecture and the Channel Ecosystem

In this Q&A, Kristian Györkös, Senior Vice President and Global Head of Channel at WSO2, discusses how the rise of agentic AI is reshaping enterprise architecture, driving demand for composable systems and stronger governance, and creating new opportunities for partners across integration, identity, and managed services.

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NEWS

MSP GLOBAL 2026: The festival experience for service providers

MSP GLOBAL 2026 returns to PortAventura, blending business and festival vibes for a networking experience.

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Latest Video

Tiers of (storage) joy for the Channel

Bill Andrews, President and CEO at ExaGrid, explains the many benefits of both the ExaGrid tiered backup storage solution – with some impressive speeds and feeds; and the company’s Reseller Partner Program, with equally notable features – a high win rate, a large installed, global customer base and a host of major reseller support initiatives.

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Westcon-Comstor expands into the Balkans with REAL Security integration

Westcon-Comstor launches its Balkans division by integrating REAL Security, enhancing market...

Acumen expands into Northern Ireland and the Republic of Ireland

Scottish cyber leader meets significant milestones with expansion into Ireland and two new hires.

SolarWinds announces winners of 2025 EMEA Partner Awards

SolarWinds has shared the winners of its 2025 EMEA Partner Awards. The awards recognise the...

F5 and Forcepoint forge alliance to enhance AI security

F5 and Forcepoint have formed an alliance to enhance AI security by combining data intelligence...

Axians Switzerland partners with Sectigo

Organizations join forces to deliver CLM for all.

SolarWinds updates 2026 partner programme to enhance support

SolarWinds has introduced updates to its 2026 partner programme, including new benefits, enablement...

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