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VIDEO

Rising customer expectations and the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.

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NEWS

MSP Global returns with “serve your ecosystem” theme in Barcelona

MSP Global will bring together more than 3,000 MSPs and IT leaders at PortAventura near Barcelona on 21–22 October, focusing this year on how managed service providers can actively support and strengthen their wider ecosystems through AI, cybersecurity, compliance, and growth strategies.

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BLOG

The Margin Squeeze: Why UK MSPs Must Monetise Observability, Not Just Support

By Ed Knight, Director of Global MSP Sales, Paessler GmbH

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NEWS

Arrow Electronics adds IBM Storage Protect for Cloud

Arrow Electronics has expanded its agreement with IBM to make IBM Storage Protect for Cloud available to channel partners across EMEA through the ArrowSphere Cloud platform.

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NEWS

Wasabi 'ignites' EMEA channel growth

Wasabi Technologies has accelerated momentum across its EMEA partner ecosystem in Q1 2026, doubling down on cyber resilience as organisations face rising ransomware threats, AI-driven data growth, and mounting cost pressures.

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NEWS

Ekco secures Nerdio Gold and Mimecast Elite MSP Status

Ekco UK, a leading security-first Managed Services Provider (MSP), has been awarded Nerdio Gold partner status and Mimecast Elite MSP status - two significant accreditations that mark a further acceleration of the company's managed cloud and cybersecurity capabilities in the UK market.

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Latest Video

Tiers of (storage) joy for the Channel

Bill Andrews, President and CEO at ExaGrid, explains the many benefits of both the ExaGrid tiered backup storage solution – with some impressive speeds and feeds; and the company’s Reseller Partner Program, with equally notable features – a high win rate, a large installed, global customer base and a host of major reseller support initiatives.

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ANS wins Microsoft’s UK Services Partner of the Year Award 2024

Digital transformation company, ANS, has been honoured with the Microsoft UK Services Partner of...

Columbus and BrandAlley UK receive inriver’s Partner Project of the Year - EMEA award

The award recognises partner and customer organisations as well as individuals at the world’s...

Voiceworks launches in the UK to 'redefine' Channel voice

UK-based provider enters the market with a partner-first model, full-IP technology stack, and a...

Goldilock grows European channel network by over 40 partners in six months

NATO-backed British cyber scaleup hires Dell veteran to help consolidate growth in the region.

Onecom acquires Gradwell Communications to bolster cloud offerings

Onecom enhances its capabilities by acquiring Gradwell Communications, aligning with its growth...

Inevidesk expands channel partner ecosystem with new partners Totality, Logicle IT and WIT

Inevidesk, the high-performance virtual desktop provider, is expanding its channel partner...

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