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VIDEO

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss measurable efficiency gains, knowledge retention challenges, and why keeping humans in the loop still matters. The conversation also unpacks agentic AI design, trust, and compliance, alongside a bold look at where hybrid human and AI support models are heading next for enterprise IT teams.

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BLOG

How Agentic AI Is Reshaping Enterprise Architecture and the Channel Ecosystem

In this Q&A, Kristian Györkös, Senior Vice President and Global Head of Channel at WSO2, discusses how the rise of agentic AI is reshaping enterprise architecture, driving demand for composable systems and stronger governance, and creating new opportunities for partners across integration, identity, and managed services.

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NEWS

MSP GLOBAL 2026: The festival experience for service providers

MSP GLOBAL 2026 returns to PortAventura, blending business and festival vibes for a networking experience.

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BLOG

Cybersecurity is no longer best practice – it's becoming a legal obligation

By Tracey Hannan-Jones, information security consulting director at UBDS Group

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NEWS

Westcon-Comstor partners with Cloudflare to enhance EMEA market reach

Westcon-Comstor expands its Cloudflare partnership across Europe, Middle East, and Africa, offering new growth opportunities and strategic market expansion.

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BLOG

Five ways partners can help customers stay ahead of AI-powered threat actors

By Daniel Hurel, Senior Vice President, Westcon EMEA Go-To-Market at Westcon-Comstor

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Latest Video

Tiers of (storage) joy for the Channel

Bill Andrews, President and CEO at ExaGrid, explains the many benefits of both the ExaGrid tiered backup storage solution – with some impressive speeds and feeds; and the company’s Reseller Partner Program, with equally notable features – a high win rate, a large installed, global customer base and a host of major reseller support initiatives.

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NVIDIA and global partners launch NIM Agent Blueprints

NVIDIA has introduced NVIDIA NIM™ Agent Blueprints, a catalog of pretrained, customizable AI...

Pax8 enhances partner engagement initiatives

Pax8 has announced its elevated commitment to partner engagement and partner listening with a...

Lantronix announces 2024 SmartEdge Channel Partner Program Award winners

Lantronix has announced the winners of its 2024 SmartEdge™ Partner Program Awards, highlighting...

Acumen Cyber celebrates landmark year underpinned by growth

Scotland’s Minister for Business, Richard Lochhead, attends official opening of Scotland’s...

Pax8 announces keynote and agenda for inaugural beyond EMEA in Berlin

Pax8 has announced the keynote speaker and agenda for Beyond EMEA, the first-of-its-kind event for...

Kaseya unveils Fall 2025 innovations shaping the future of small business IT

Kaseya's fall 2025 release introduces over 90 innovative enhancements in cybersecurity and...

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