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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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BLOG

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic partnerships are reshaping security delivery for small and medium-sized businesses.

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NEWS

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

SailPoint launches Agentic Fabric

New solution brings visibility, governance, and real-time protection to the rapidly expanding universe of non-human identities.

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NEWS

NetApp collaborates with Red Hat

New block-level change tracking capabilities enable faster backup and recovery for virtualized environments.

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NEWS

HPE delivers Unified Private Clouds and Data Platforms

New private cloud, storage, and data protection solutions simplify operations, strengthen resilience, and accelerate AI data pipelines.

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Latest Video

Early warning system acts as cybersecurity ‘decoy’

Cesar Cid de Rivera, INTL VP of Systems Engineering at Commvault, discusses the cybersecurity landscape in depth, as well as outlining Commvault’s Metallic ThreatWise solution, an innovative approach to combatting the bad actors.

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Appian signs collaboration agreement with AWS

Collaboration leverages Amazon Bedrock and Sagemaker to power Appian's Data Fabric with generative...

SenseOn partners with Kite Distribution

SenseOn, a leader in advanced cybersecurity solutions, has formed a strategic partnership with Kite...

NetApp collaborates with Red Hat

New block-level change tracking capabilities enable faster backup and recovery for virtualized...

SAP Labs France opens its first Customer Experience Center dedicated to AI

SAP Labs France, the SAP subsidiary dedicated to the Group's R&D activities, has opened its new...

Heimdal partners with Elovade as Nordic distributor for cybersecurity solutions

Heimdal appoints Elovade to enhance cybersecurity accessibility in the Nordics, offering...

Zero Circle and Wasabi Technologies partner

Invoice-based carbon footprint and carbon offset programmes empower businesses of all sizes to...

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