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From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more proactive and predictive models. The conversation explores how AI captures insights from remote support sessions to drive automation, how TeamViewer is combining remote connectivity with autonomous endpoint management, and how the TeamViewer ONE platform is helping MSPs reduce tool sprawl and...

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NEWS

11:11 Systems recognised as Cohesity's FY2025 MSP Strategic Partner of the Year

11:11 Systems has been celebrated for its partnership with Cohesity, focusing on cyber resilience, data protection, and recovery.

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NEWS

Westcon-Comstor strengthens ties at RISK Conference 2026

Westcon-Comstor outlines its role in RISK Conference 2026, emphasising regional collaboration and cybersecurity advancements in the Balkans.

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NEWS

Acronis' new cybersecurity solution aims to protect AI technologies

Acronis has introduced its GenAI Protection to help manage and secure AI usage in business environments, reflecting a growing focus on controlled AI integration.

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NEWS

iManage announces new leadership appointments in partner strategy

iManage has appointed Ryan Begin as Vice President, Technology Partnerships and Ecosystem Strategy, and David Zember as Vice President, Global Channels and Alliances, to support its partner strategy and ecosystem development.

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NEWS

Talion’s cybersecurity model emphasising SME resilience

A look at cybersecurity frameworks developed to better align security practices with operational risks.

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Latest Video

Early warning system acts as cybersecurity ‘decoy’

Cesar Cid de Rivera, INTL VP of Systems Engineering at Commvault, discusses the cybersecurity landscape in depth, as well as outlining Commvault’s Metallic ThreatWise solution, an innovative approach to combatting the bad actors.

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Posti Group accelerates digital transformation journey

With WSO2 at its core, Posti Group strategically shifted from a postal-centric company to a...

UK & Ireland community welcomes new GTIA executive leaders

GTIA introduces elected leaders for the UK & Ireland Community, promoting new initiatives and...

Pure Storage and Red Hat accelerate virtualisation adoption

Together, Portworx by Pure Storage and Red Hat OpenShift unify VMs and containers to meet...

Enterprise Java deployment simplified with Payara Qube's new, unified offering

Payara Services merges its cloud and runtime solutions under one banner, streamlining enterprise...

Radisson Hotel Group, Lemongrass and AWS partner

The software-enabled professional and managed services company to lead the migration of one of the...

Capgemini to deliver digitalisation for DSTL

Three-year engagement will drive transformational digital outcomes.

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