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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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BLOG

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic partnerships are reshaping security delivery for small and medium-sized businesses.

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NEWS

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

SailPoint launches Agentic Fabric

New solution brings visibility, governance, and real-time protection to the rapidly expanding universe of non-human identities.

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NEWS

NetApp collaborates with Red Hat

New block-level change tracking capabilities enable faster backup and recovery for virtualized environments.

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NEWS

HPE delivers Unified Private Clouds and Data Platforms

New private cloud, storage, and data protection solutions simplify operations, strengthen resilience, and accelerate AI data pipelines.

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Latest Video

Early warning system acts as cybersecurity ‘decoy’

Cesar Cid de Rivera, INTL VP of Systems Engineering at Commvault, discusses the cybersecurity landscape in depth, as well as outlining Commvault’s Metallic ThreatWise solution, an innovative approach to combatting the bad actors.

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NTT DATA partners with Palo Alto Networks

NTT DATA’s new Managed Detection & Response service powered by Palo Alto Networks Cortex XSIAM...

AI: The driving force behind channel businesses' ESG transformation

Channel businesses are harnessing AI to enhance sustainability strategies, according to Nebula...

Skillsoft and Salesforce partner

Organisations using Salesforce can enable their support teams to develop critical communication...

Totalmobile to expand with launch in Nordic market

Totalmobile, a global leader in field service management software, has revealed its strategic...

The Crown Estate launches AI employee training programme

The Crown Estate has launched a new digital training programme to upskill employees across the...

IoT enables intelligent waste management

Collaboration at Mobile World Congress demonstrates how cellular-connected AI can support...

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