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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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BLOG

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic partnerships are reshaping security delivery for small and medium-sized businesses.

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NEWS

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

SailPoint launches Agentic Fabric

New solution brings visibility, governance, and real-time protection to the rapidly expanding universe of non-human identities.

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NEWS

NetApp collaborates with Red Hat

New block-level change tracking capabilities enable faster backup and recovery for virtualized environments.

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NEWS

HPE delivers Unified Private Clouds and Data Platforms

New private cloud, storage, and data protection solutions simplify operations, strengthen resilience, and accelerate AI data pipelines.

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Latest Video

Early warning system acts as cybersecurity ‘decoy’

Cesar Cid de Rivera, INTL VP of Systems Engineering at Commvault, discusses the cybersecurity landscape in depth, as well as outlining Commvault’s Metallic ThreatWise solution, an innovative approach to combatting the bad actors.

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Veeam acquires Coveware

Coveware by Veeam will bring 'industry-leading' cyber-extortion incident response services and...

Netskope introduces MSP-friendly SASE for the midmarket

New addition to Netskope single-vendor SASE family uniquely brings simplicity to SASE without...

Docubee launches eSignature Partner Program

Partners gain access to a secure, cost-effective, and user-friendly solution for electronic...

Juniper Networks brings AIOps to WAN Routing

Securing access to the edge with cloud-native Mist AI™ engine for all network.

Mphasis and SecPod form strategic security partnership

Mphasis has formed a strategic partnership with SecPod a SaaS-based cybersecurity products and...

Commvault expands Cybersecurity Ecosystem

Major security ecosystem expansion with Acante, Dasera, Google Cloud, Splunk, and Wiz.

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