MSP Channel Insights

From reactive to predictive IT: using AI to transform support models

Posted 1 week ago in Vendor by Sophie Milburn

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more proactive and predictive models. The conversation explores how AI captures insights from remote support sessions to drive automation, how TeamViewer is combining remote connectivity with autonomous endpoint management, and how the TeamViewer ONE platform is helping MSPs reduce tool sprawl and...

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Scaling with purpose: inside Evergreen’s fast-growing global expansion

Posted 1 week ago in Distributor M&A Partner Tech & Trends Vendor by Sophie Milburn

In an exclusive conversation with Isobelle Coventry, this article explores the significant growth trajectory of Evergreen and the strategy underpinning its rapid expansion across the UK, Ireland, and beyond.

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AI tools to digital employees: why traditional security models are falling behind

Posted 1 week ago in Partner People Moves Tech & Trends Vendor by Sophie Milburn

This article is based on an exclusive interview with Steve Wilson, Chief AI Officer at Exabeam, exploring how the rise of the digital workforce is reshaping cybersecurity. The discussion covers the shift from AI tools to “digital workers,” why autonomous security models fall short, and how organisations must rethink governance, identity, and control by treating AI agents as employees within human–agent teams.

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