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The study, which questioned 150 IT decision-makers across several different industries including financial services, retail, higher education, business services and media, found that CIOs and IT Directors are frustrated with the restrictions they encounter, which manifests in a lack of flexibility (51%) and reliability (50%), as well as 40% of respondents citing too much choice from IT vendors, which their organisation finds restrictive. The vast majority (84%) of respondents stated that their organisation is not currently running the optimum IT system.
Almost seven in ten (69%) felt that their organisation’s growth/development has been restricted by its IT vendors’ contracts, with around two in ten (17%) reporting significant restrictions.
When an organisation adopts new technology, it is clear it doesn’t always go to plan. Most respondents (81%) said that an IT service or system they’ve adopted has not lived up to expectations and almost half (48%) stated this has happened on multiple occasions. The most common impacts of this have been reliability issues (65%), not getting the service required (57%) and higher costs (52%).
When it comes to upgrades, it is a similar story, with 75% of respondents reporting that an IT upgrade purchased by their organisation has not lived up to expectations, with 41% saying this has happened multiple times. Among the reasons as to why this is, is a system not integrating well with existing systems (63%), the technology was too immature or unproven (45%) or the vendor did not add the expected value (24%).
Furthermore, business agility was highlighted as a key area where IT vendors could drastically improve the value of their service. Three in five (60%) respondents agreed that their organisation’s IT vendor could do more to help their business to be more agile, with just over a fifth (21%) stating that IT vendors do not help their business to be agile at all.
Susan Bowen (current VP & GM, EMEA) future President of Cogeco Peer 1 said: “It is clear that the technology industry is key to helping businesses in every sector and specialism grow and to reach their full potential.
“Agility and flexibility are key tenets of this, so businesses should seek the right partners and services which enable them to scale up and down to match seamlessly with their needs.
“Far from being restrictive, properly scalable solutions can allow businesses to focus on what they do best, rather than being bogged down in their system requirements.”
There is plenty of scope for IT providers to adapt to their customer’s changing needs, with the survey concluding that almost all respondents (91%) felt that there are areas within their own organisations that are too complicated, with the most common areas being integration (55%), security (41%) and data protection (37%).
