Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, has launched XMMTM (Extended Monitoring and Management), a unified IT and security management platform developed through a collaboration with Microsoft.
The platform consolidates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 multi-tenant management into a single, integrated solution. It integrates with Microsoft Secure Score, Defender Antivirus and Entra ID (formerly Azure Active Directory) to provide MSPs with a streamlined and secure way to manage their clients' infrastructures in the cloud.
"As more businesses migrate to Microsoft 365, MSPs struggle with increasing pressure to manage both security and IT operations across multiple clients, often relying on fragmented tools that create inefficiencies,” said Michael George, CEO of Syncro. “XMM simplifies the entire process by providing a unified platform that enhances security and operational effectiveness. Our integration with Microsoft helps MSPs maximize the power of Microsoft 365 while maintaining an even stronger security posture.”
Key Features and Benefits of XMM
Simplify Operations- Reduces tech stack complexity by consolidating IT management, security, and automation into a single platform.
Strengthens Security- Automates Microsoft 365 compliance monitoring, security hygiene, and risk assessments, helping MSPs improve customers’ Secure Score and CIS compliance while discovering new revenue opportunities.
Scale Efficiently- Enables MSPs to expand operations without increasing labor costs due to integrated service automation, ticketing, and Microsoft 365 multi-tenant management.
Addressing MSPs’ Biggest Challenges
As MSPs grow, they face three primary challenges: securing their clients’ businesses, reducing operational complexity, and scaling their businesses profitably. Cyberattacks targeting small and medium-sized businesses (SMBs) have surged, with 31% experiencing incidents such as ransomware, phishing, or data breaches, according to the 2024 Microsoft Digital Defense Report. In addition, MSPs often struggle with tool sprawl, relying on dozens of disconnected tools that increase overhead and security risks.
XMM is designed to help solve these problems by unifying security management, IT operations, and automation in one platform, enabling MSPs to streamline workflows, improve security, and scale operations without increasing labor costs.
Syncro XMM integrates with Microsoft’s security products including Microsoft Secure Score, Defender Antivirus and Entra ID allowing MSPs to strengthen security postures, reduce attack surfaces, and maintain compliance with ease.
"Microsoft and Syncro share a deep commitment to the MSP community," said Jose Gomez Cueto, general manager, Small and Medium Business (SMB) at Microsoft. "The Syncro XMM integration with Microsoft 365 will help MSPs serving SMBs to easily manage and secure customers with a unified, multi-tenant platform, and streamline their operations.”
Early Adoption and Availability
Early adopters report that XMM has reduced operational overhead, improved security compliance, and streamlined IT management. "XMM has fundamentally changed how we manage our clients' IT environments," said Janice Mahlmann, CEO, August eTech. "As we have launched our new MSSP service, it has helped us consolidate multiple tools into one platform, streamlined our operations, improved our customers’ security compliance, and saved countless hours each week. It's a game-changer as it simplifies our technology stack while at the same time strengthening our clients’ security."
