News

Zendesk reveals autonomous service workforce

Posted on 18th May 2026 in Tech & Trends Vendor by Sophie Milburn

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

Posted on 18th May 2026 in Tech & Trends by Phil Alsop

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.

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Data the primary AI blocker

Posted on 18th May 2026 in Tech & Trends by Phil Alsop

Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.

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SailPoint launches Agentic Fabric

Posted on 18th May 2026 in Vendor by Phil Alsop

New solution brings visibility, governance, and real-time protection to the rapidly expanding universe of non-human identities.

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NetApp collaborates with Red Hat

New block-level change tracking capabilities enable faster backup and recovery for virtualized...

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HPE delivers Unified Private Clouds and Data Platforms

New private cloud, storage, and data protection solutions simplify operations, strengthen...

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Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the...

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Tech Mahindra and Cisco partner

Tech Mahindra has announced a partnership with Cisco to launch a joint security solution, Cyber...

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Sophos identifies critical weaknesses in identity security

Sophos' latest report highlights the escalating identity security challenges, with high breach...

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Integration of Black Kite and Sayari: enhancing third-party risk management

Black Kite and Sayari have partnered to combine cyber risk data with corporate and supply chain...

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AHEAD expands European presence with acquisition, leadership appointment, and new foundry facility near London

AHEAD expands its European presence through an acquisition, a senior appointment, and new...

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SonicWall launches NSv XS: a future-proof virtual firewall for MSPs and MSSPs

SonicWall has introduced the NSv XS, a subscription-based virtual firewall designed for small and...

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Videos

Rethinking MSP service delivery with a human-first approach

In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical...

Reinventing engineering for the Age of AI

Rob Knoth, Sr Solution Marketing Group Director, Cadence provides brilliant insight into the company’s expanded partnership with NVIDIA to deliver accelerated solutions across agentic AI, physics-based...

Data centre gas connections enquiries surge

James Earl, CEO of Future Energy Networks (FEN), outlines how gas networks received well over 100 connection enquiries from data centre developers in 2024 and 2025. Published by FEN – the representative body...

‘Alarming’ gaps in US data centres’ cybersecurity defences

Rahul Powar, explains that, as cyber threats increasingly target critical infrastructure, a new analysis from Red Sift exposes major email security weaknesses across the US’s largest data center operators....

Expert Opinions

Emissions claims need to stack up: data centre energy under the microscope

Suneel Appan, Data Centre Sector Lead at Future Biogas, argues that the era of unchecked emissions claims is over, with credible net zero energy strategies now under intense scrutiny – especially for data...

MSP London Roadshow: collaboration, debate and best practice in uncertain times

At the MSP Channel Insights Roadshow in London, MSP leaders explored how AI is reshaping the channel, from cybersecurity and sales to growth strategy and operations. In a period of uncertainty where the future...

BEYOND THE FIREWALL: DEFINING DATA CENTRE SECURITY BEYOND CYBER

By Ad Vink, enterprise business leader - EMEA at Apx Data Centre Solutions.

Why your email account is the most valuable target you are overlooking

By Katie Barnett, Director of Cyber Security, Toro Solutions

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