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Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Swiss law firm Homburger AG moves to iManage Cloud
  • Posted on 13th March 2025 in Vendor by Phil Alsop

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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NEWS
Improving the digital employee experience

Use cases put people at the center of automated endpoint management.

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NEWS
SailPoint expands MSP offering

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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NEWS
TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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NEWS
WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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NEWS
Fivetran announces enhanced Partner Program

Updated programme now includes resell opportunities, offering partners new ways to increase...

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NEWS
Pure Storage introduces FlashBlade//EXA

Purpose-built to bring 'unmatched' performance, scalability and power of FlashBlade technology to...

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NEWS
Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11...

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NEWS
More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of...

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NEWS
Dell Technologies collaborates with 6WIND

Dell Technologies has announced a strategic collaboration with 6WIND, a pioneer in virtualised...

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Videos

Interview with Airsys Global at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

GPU are poorly used despite their cost

Laurent Gil, President of Cast AI, discusses the findings of the company’s 2026 State of Kubernetes Optimisation Report, a comprehensive analysis of GPU, CPU, and memory utilisation across non-optimised...

The shift from outsourcing to true MSP-controlled offshore teams

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...

Securing the expanding attack surface through visibility and IT OT convergence

Olly Carter, Senior Channel Sales Director at Forescout, discusses how asset sprawl, IT OT IoT convergence and AI-driven threats are reshaping enterprise security priorities. He also explores why real-time...

Expert Opinions

AI in the UK: Driving Innovation Without Expanding Cyber Risk

By Sean Tilley, Senior Sales Director EMEA at 11:11 Systems

What Small-Scale Farming Can Teach Us About Local Renewable Energy

By Jamie Lewis, Product Design Lead, POWWR

Why MSPs Can’t Scale Detection Fast Enough to Win

By Richard Tallman, Senior Director, Worldwide MSP & Cloud at Bitdefender

Q&A with Jonathan Hassell, Vice President at O’Reilly: Why AI Won’t Replace Management, It Will Redefine It

Exclusive Q&A with Jonathan Hassell, Vice President of Content & Editorial at O’Reilly, exploring how AI is reshaping management, accountability, and the future of work.

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