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Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Swiss law firm Homburger AG moves to iManage Cloud
  • Posted on 13th March 2025 in Vendor by Phil Alsop

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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NEWS
Improving the digital employee experience

Use cases put people at the center of automated endpoint management.

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SailPoint expands MSP offering

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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NEWS
WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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NEWS
Fivetran announces enhanced Partner Program

Updated programme now includes resell opportunities, offering partners new ways to increase...

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NEWS
Pure Storage introduces FlashBlade//EXA

Purpose-built to bring 'unmatched' performance, scalability and power of FlashBlade technology to...

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NEWS
Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11...

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NEWS
More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of...

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NEWS
Dell Technologies collaborates with 6WIND

Dell Technologies has announced a strategic collaboration with 6WIND, a pioneer in virtualised...

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Videos

PIC100 platform enters high volume production

Sylvie Gellida, General Manager, Optical and RF Foundry Division, STMicroelectronics, discusses the implications of the company entering high-volume production of its PIC100 silicon photonics platform to...

Strengthening cyber threat intelligence through information sharing and collaboration

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Inspiring the next generation of digital technology talent

Rory Flashman-Wells, Co-Founder, National Data Centre Day, and Managing Director at Spa Communications, and Duncan White, Senior Director of Communications & Marketing at AtlasEdge, National Data Centre Day...

Improving Cyber Threat Intelligence Through Collaboration & Shared Insights

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Expert Opinions

Why digital workflows are the next runway for UK airports

By Ryan Lacey, UK Transport Market Lead at Sopra Steria

Britain’s AI ambitions are growing, but are businesses keeping pace?

By Simon Worsfold, In-House Economist at Intuit

Building small energy savings into sustainability win for data centres

By Greg Wainhouse, Regional Business Development Manager - Industrial Water, North Europe, at Bürkert Fluid Control Systems.

What Small-Scale Farming Can Teach Us About Local Renewable Energy

By Jamie Lewis, Product Design Lead, POWWR

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