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Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Swiss law firm Homburger AG moves to iManage Cloud
  • Posted on 13th March 2025 in Vendor by Phil Alsop

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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NEWS
Improving the digital employee experience

Use cases put people at the center of automated endpoint management.

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NEWS
SailPoint expands MSP offering

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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NEWS
TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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NEWS
WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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NEWS
Fivetran announces enhanced Partner Program

Updated programme now includes resell opportunities, offering partners new ways to increase...

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NEWS
Pure Storage introduces FlashBlade//EXA

Purpose-built to bring 'unmatched' performance, scalability and power of FlashBlade technology to...

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NEWS
Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11...

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NEWS
More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of...

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NEWS
Dell Technologies collaborates with 6WIND

Dell Technologies has announced a strategic collaboration with 6WIND, a pioneer in virtualised...

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Videos

RoboShadow and Pax8 on MSP security: reducing tool sprawl, improving visibility, and accelerating remediation

In this interview, Terry Lewis, Founder and CEO of RoboShadow, and Mostyn Thomas, Senior Director of Security EMEA at Pax8, discuss the evolving MSP security landscape and their ongoing collaboration. The...

Platform play delivers thermal management expertise across the data centre ecosystem

Peter Huang, Global President of Thermal Management & Data Centre at Castrol, discusses the rising importance of liquid cooling to meet the growing demands of AI, ML, and edge computing, explaining how bp...

'Alarming' gaps in US data centres’ cyber security defences

Rahul Powar, explains that, as cyber threats increasingly target critical infrastructure, a new analysis from Red Sift exposes major email security weaknesses across the US’s largest data center operators....

North-East ideally placed to deliver digital infrastructure for an AI-fuelled digital future - Part 2

Following on from our highly successful North-East data centre roadshow, which took place in Newcastle earlier this year, we keep the region’s data centre conversation going, as Mike Hoy, CTO at Pulsant, Zac...

Expert Opinions

The Document Bottleneck Holding Up AI Transformation

Companies have thrown serious money at AI, but for finance and compliance teams, the most critical information is still locked away in documents that AI systems cannot read or make sense of. This perspective...

AI is accelerating application development, but control is now the limiting factor

By Adam Luciano, Vice President of Product Management, MariaDB plc.

Agentic AI exposes enterprise governance gaps

By Ismail Amla, Senior Vice President Kyndryl Consult at Kyndryl.

The AI data centre buildout has a security problem

Written by Cyrille Badeau, Vice President, International Markets, Securonix

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