MSP Channel Insights

Generative and agentic AI set to transform customer service

Posted on 13th March 2025 in Tech & Trends by Phil Alsop

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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Swiss law firm Homburger AG moves to iManage Cloud

Posted on 13th March 2025 in Vendor by Phil Alsop

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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Improving the digital employee experience

Posted on 13th March 2025 in Partner Vendor by Phil Alsop

Use cases put people at the center of automated endpoint management.

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SailPoint expands MSP offering

Posted on 13th March 2025 in Partner Vendor by Phil Alsop

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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Fivetran announces enhanced Partner Program

Updated programme now includes resell opportunities, offering partners new ways to increase...

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Pure Storage introduces FlashBlade//EXA

Purpose-built to bring 'unmatched' performance, scalability and power of FlashBlade technology to...

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Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11...

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More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of...

NEWS

Dell Technologies collaborates with 6WIND

Dell Technologies has announced a strategic collaboration with 6WIND, a pioneer in virtualised...

Why cybersecurity must move beyond IT and into the boardroom

Cyber risk is increasingly being viewed as a business resilience challenge rather than solely an IT concern. In this interview, Helen Barge, Principal at Howden Risk Advisory, discusses the importance of...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Reinventing engineering for the Age of AI

Rob Knoth, Sr Solution Marketing Group Director, Cadence provides brilliant insight into the company’s expanded partnership with NVIDIA to deliver accelerated solutions across agentic AI, physics-based...

Expert Opinions

The Document Bottleneck Holding Up AI Transformation

Companies have thrown serious money at AI, but for finance and compliance teams, the most critical information is still locked away in documents that AI systems cannot read or make sense of. This perspective...

The Mobile Technology Challenges Facing Local Government

By Will Holmes, Business Manager (Public Sector), Panasonic TOUGHBOOK