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Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Swiss law firm Homburger AG moves to iManage Cloud
  • Posted on 13th March 2025 in Vendor by Phil Alsop

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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NEWS
Improving the digital employee experience

Use cases put people at the center of automated endpoint management.

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NEWS
SailPoint expands MSP offering

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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NEWS
TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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NEWS
WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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NEWS
Fivetran announces enhanced Partner Program

Updated programme now includes resell opportunities, offering partners new ways to increase...

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NEWS
Pure Storage introduces FlashBlade//EXA

Purpose-built to bring 'unmatched' performance, scalability and power of FlashBlade technology to...

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NEWS
Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11...

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NEWS
More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of...

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NEWS
Dell Technologies collaborates with 6WIND

Dell Technologies has announced a strategic collaboration with 6WIND, a pioneer in virtualised...

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Videos

Preparing to take pole position on the AI grid

John Bradshaw, Director of Cloud Computing Technology and Strategy at Akamai EMEA, explains how, as enterprises scale AI, traditional cloud infrastructure is being tested in new ways. The solution? AI Grid:...

How to address external infrastructure failures and outages linked to connectivity issues

Richard Petrie, CTO at LINX, discusses the recent Uptime Institute’s Annual Outages Analysis Report which finds that networking and connectivity continue to sit at the top of the most common causes of IT...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

Grid-to-chip approach helps improve data centre performance and sustainability

Nicolas Champagne, Global Market Manager of batteries and data centres at Arkema, highlights the importance of the raw materials and solutions designed to meet the challenges of high-power density, continuous...

Expert Opinions

The Cloud Is Physical and We Have Built It Too Close Together

By Adhum Carter Wolde-Lule, Director at Prism Power Group – a leading provider of electrical switchgear, critical power infrastructure and modular edge solutions.

The infrastructure behind the UK’s AI ambitions

Chris Carreiro, Chief Technology Officer at Park Place Technologies, examines how sovereign compute ambitions and accelerating AI adoption are reshaping enterprise infrastructure strategies.

The Document Bottleneck Holding Up AI Transformation

Companies have thrown serious money at AI, but for finance and compliance teams, the most critical information is still locked away in documents that AI systems cannot read or make sense of. This perspective...

Part 1: Commissioning Is No Longer an End-Stage Activity

By Louis Charlton, Group CEO, Global Commissioning.

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