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Security concerns resulting in ‘cautionary’ AI adoption in customer service

85% of brands haven't deployed AI extensively across the service function, despite 80% of consumers wanting AI in customer service.

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NEWS
AI adoption surges

Digital Realty has unveiled the findings from its "The State of Data and AI in Europe" report; a European spin-off of the company’s recently launched 2024 Global Data Insights Survey. This comprehensive study of over 2,000 IT leaders uncovers a significant rise in artificial intelligence (AI)...

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NEWS
EKINOPS and ADNOV deploy new private and exclusive network offering
  • Posted on 15th October 2024 in Vendor by Phil Alsop

ADNOV, the solution provider that supports French notaries in their digital transformation, has successfully deployed over 3,000 sites with a new network offering built on EKINOPS's SD-WAN Xpress solution.

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NEWS
Data consumption under scrutiny

New survey data from Cohesity reveals that consumers surveyed worldwide are highly concerned about the information companies collect from them - especially when it`s used for artificial intelligence (AI).

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NEWS
Leaders in secure infrastructure access reduce the annual cost of security incidents by 90%

71% of “novices” perceive the threat of security incidents to be growing over time, compared...

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NEWS
Xalient joins forces with SailPoint

Xalient is one of a select group of top global Delivery Admiral SailPoint partners – delivering...

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NEWS
CTERA expands into AI

CTERA has introduced a new offering designed to enable secure enterprise AI grounded with knowledge...

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NEWS
Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security...

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NEWS
Kolekti launches Narus: a secure AI platform for GenAI management

Kolekti, part of The Adaptavist Group, unveils centralised AI chat platform to end unregulated AI...

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NEWS
AI is a driving force behind UK Cloud strategy

Nearly all UK IT managers surveyed (98%) state cloud investment is an organisational priority for...

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NEWS
Security Awareness Training is not alleviating breach risk

Seventy-nine percent of surveyed organisations reported a human-related data breach in the last 12...

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NEWS
Spectra Logic launches Rio Media Migration Services

End-to-end service simplifies and accelerates asset migrations from legacy systems to modern,...

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Videos

DCS speaks to Hashcool at DCW Asia

Data Centre World Asia 2025

Some essential strategies to help optimise cybersecurity

Irvin Shillingford - Regional Manager Northern Europe at Hornetsecurity, discusses the results from the company's annual Ransomware Impact Report, with a rise in ransomware attacks the headline finding. Irvin...

DCS speaks to Delta at DCW Asia

Data Centre World Asia 2025

DCS Speaks to TreQ at Data Centre Transformation 2025 - Part 2

Data Centre Transformation 2025

Expert Opinions

Automatic remediation for complete data protection

How AI-driven automation helps Managed Service Providers eliminate risk from phishing and data loss before it spreads. By James Griffin, CEO of CyberSentriq.

Channel Priorities in a Service-Led Era: From Products to Outcomes

By Johnny Carpenter, VP Channels and Alliances EMEA at 11:11 Systems.

Reactive IT is Over: Why Predictive IT Management Is the Future

By Leigh-Ann Weatherley, Business Unit Director, Digital Platform Services at Sopra Steria

Key legal risks and considerations for UK data centre providers and their customers

By Sophie Ashcroft, Partner, and Miranda Joseph, Senior Knowledge Lawyer, at Stevens & Bolton.

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