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Security concerns resulting in ‘cautionary’ AI adoption in customer service

85% of brands haven't deployed AI extensively across the service function, despite 80% of consumers wanting AI in customer service.

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NEWS
AI adoption surges

Digital Realty has unveiled the findings from its "The State of Data and AI in Europe" report; a European spin-off of the company’s recently launched 2024 Global Data Insights Survey. This comprehensive study of over 2,000 IT leaders uncovers a significant rise in artificial intelligence (AI)...

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NEWS
EKINOPS and ADNOV deploy new private and exclusive network offering
  • Posted on 15th October 2024 in Vendor by Phil Alsop

ADNOV, the solution provider that supports French notaries in their digital transformation, has successfully deployed over 3,000 sites with a new network offering built on EKINOPS's SD-WAN Xpress solution.

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NEWS
Data consumption under scrutiny

New survey data from Cohesity reveals that consumers surveyed worldwide are highly concerned about the information companies collect from them - especially when it`s used for artificial intelligence (AI).

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NEWS
Leaders in secure infrastructure access reduce the annual cost of security incidents by 90%

71% of “novices” perceive the threat of security incidents to be growing over time, compared...

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Xalient joins forces with SailPoint

Xalient is one of a select group of top global Delivery Admiral SailPoint partners – delivering...

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NEWS
CTERA expands into AI

CTERA has introduced a new offering designed to enable secure enterprise AI grounded with knowledge...

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NEWS
Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security...

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NEWS
Kolekti launches Narus: a secure AI platform for GenAI management

Kolekti, part of The Adaptavist Group, unveils centralised AI chat platform to end unregulated AI...

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NEWS
AI is a driving force behind UK Cloud strategy

Nearly all UK IT managers surveyed (98%) state cloud investment is an organisational priority for...

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NEWS
Security Awareness Training is not alleviating breach risk

Seventy-nine percent of surveyed organisations reported a human-related data breach in the last 12...

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NEWS
Spectra Logic launches Rio Media Migration Services

End-to-end service simplifies and accelerates asset migrations from legacy systems to modern,...

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Videos

Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...

Rising customer expectations and the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Strengthening cyber threat intelligence through information sharing and collaboration

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Inspiring the next generation of digital technology talent

Rory Flashman-Wells, Co-Founder, National Data Centre Day, and Managing Director at Spa Communications, and Duncan White, Senior Director of Communications & Marketing at AtlasEdge, National Data Centre Day...

Expert Opinions

The AI data centre boom is putting commissioning and verification standards under unprecedented pressure

By Louis Charlton, GCV Group CEO.

Why connectivity is the backbone of AI enablement

By Ben Allcock, Vice President – B2B, TP-Link UK&I.

Westcon-Comstor shares FY26 financial performance update

Westcon-Comstor reports sales growth and profitability by focusing on software and services, driving margin expansion and adapting to market trends.

Pure DC amplifies growth with $2.7 billion financing

Pure DC has secured new financing to support the expansion of its data centre developments across Europe and the Middle East.

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