Monica - the MSPs' AI SuperCompanion

Wednesday, 27th November 2024 Posted 1 year ago in Partner Vendor by Mike Hewitt

Arvind Parthiban, CEO and Co-founder of SuperOps, discusses the recent launch of Monica, an AI-powered SuperCompanion designed specifically for MSPs. Arvind explains that Monica is ‘not just another’ AI chatbot—as an AI SuperCompanion she elevates MSP productivity, boosts profitability, and enhances efficiencies through personalized and hyper-contextualized insights and solutions.

The shift from outsourcing to true MSP-controlled offshore teams

Posted 16 hours ago by Sophie Milburn

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led...

Rethinking marketing across EMEA: scale, strategy & AI

Posted 5 days ago by Sophie Milburn

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She...

Strengthening cyber threat intelligence through information sharing and collaboration

Posted 5 days ago by Sophie Milburn

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how...

Rising customer expectations and the future of human-centric, AI-powered employee service

Posted 1 week ago by Sophie Milburn

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee...

How Slide is rethinking backup and disaster recovery for MSPs

Posted 3 weeks ago by Sophie Milburn

Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a...

Financial visibility, profitability, and exit readiness in the MSP market

Posted 3 weeks ago by Sophie Milburn

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service...

Architecting the agentic enterprise: How AI is reshaping modern cloud platforms

Posted 3 weeks ago by Sophie Milburn

In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it...

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

Posted 1 month ago by Sophie Milburn

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security...