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ALE continues to innovate with ALIE chatbot and Private 5G solution launches

  • Sunday, 27th April 2025 Posted 1 month ago in Partner Vendor by Phil Alsop
Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel partners and employees. Since implementing ALIE, ALE has seen a 50% reduction in the number of calls to support agents, showing that channel partners are able to resolve a significant number of issues through the chatbot. Chris also covers ALE’s newly launched Private 5G solution powered by Celona and the recent tie-up between ALE and Westcoast.

How to survive M&A mayhem and drive MSP growth

Posted 1 week ago by Phil Alsop
Andy Venables, CEO at MSP platform, POPX, discusses the opportunities and challenges of mergers and acquisitions in the Managed Service Provider...

Omega Systems aims to achieve alpha MS(S)P status

Posted 1 week ago by Phil Alsop
Ben Tercha, COO at Omega Systems, explains how the company’s recently announced partnership with Revelstoke Capital Partners underscores the...

Network Group’s three-year growth strategy focuses on education, collaboration and benchmarking

Posted 1 week ago by Phil Alsop
Peter Strahan, Member Director at Network Group, the peer-to-peer community group for IT resellers and managed service providers, provides an update...

Paessler launches dedicated MSP program

Posted 2 weeks ago by Phil Alsop
Edward Knight, MSP Director at Paessler, explains how the leading provider of IT and IoT monitoring solutions, has launched its first-ever dedicated...

Omnissa launches new Partner Program

Posted 3 weeks ago by Phil Alsop
Renu Upadhyay, SVP & CMO, Omnissa, talks through the newly launched Omnissa Partner Program, a reimagined program designed to accelerate partner...

DEI matters more than ever - in the IT industry and beyond

Posted 1 month ago by Mike Hewitt
Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the...

GenAI momentum drives new era of application and infrastructure modernisation

Posted 1 month ago by Mike Hewitt
Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and...

WOMEN IN IT – Jenny Briant, Academy Operations Director, Ten10 Academy

Posted 1 month ago by Mike Hewitt
Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive...

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