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ALE continues to innovate with ALIE chatbot and Private 5G solution launches

  • Sunday, 27th April 2025 Posted 7 months ago in Partner Vendor by Phil Alsop
Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel partners and employees. Since implementing ALIE, ALE has seen a 50% reduction in the number of calls to support agents, showing that channel partners are able to resolve a significant number of issues through the chatbot. Chris also covers ALE’s newly launched Private 5G solution powered by Celona and the recent tie-up between ALE and Westcoast.

MSPs stand at a once-in-a-generation crossroads

Posted 3 days ago by Phil Alsop
Jim Lippie, Chief Product Officer, Kaseya, discusses the recent Kaseya DattoCon 2025 conference, where the company unveiled its latest innovations...

Some essential strategies to help optimise cybersecurity

Posted 1 week ago by Mike Hewitt
Irvin Shillingford - Regional Manager Northern Europe at Hornetsecurity, discusses the results from the company's annual Ransomware Impact Report,...

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Richard Jelbert, CEO of Cyberrock, discusses how, in today’s fast-changing digital landscape, businesses of all sizes face relentless cyber threats...

Axians and Nokia partner to deliver next-generation networking solutions

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Chris Gilmour, CTO of Axians UK, explains how Axians, the ICT brand of VINCI Energies, and Nokia are deepening their strategic collaboration to drive...

Stronger together

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Trustmarque, a leading technology services partner, and Ultima Business Solutions, a specialist in managed services and automation, have completed...

Rethinking MSP Partnerships: Paul Hettesheimer on Building True Support for Service Providers

Posted 3 weeks ago by Mike Hewitt
Paul Hettesheimer, VP Enterprise Sales (US), Hexnode, discusses how many vendors still treat MSPs like resellers, but such a model doesn’t really...

Park Place Technologies launches 1st ever channel programme in Europe for Entuity Software™ solution

Posted 3 weeks ago by Mike Hewitt
Ian Anderson, Senior Director, Partner Sales, EMEA at Park Place Technologies, outlines the thinking behind the launch and shares his excitement as...

Westcon-Comstor cuts carbon emissions, accelerates shift to renewables

Posted 4 weeks ago by Mike Hewitt
Laura Mozden, Global Head of ESG at Westcon-Comstor, discusses the company’s recent Responsible Business Report, which reveals that it now sources...

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