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ALE continues to innovate with ALIE chatbot and Private 5G solution launches

  • Sunday, 27th April 2025 Posted 10 months ago in Partner Vendor by Phil Alsop
Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel partners and employees. Since implementing ALIE, ALE has seen a 50% reduction in the number of calls to support agents, showing that channel partners are able to resolve a significant number of issues through the chatbot. Chris also covers ALE’s newly launched Private 5G solution powered by Celona and the recent tie-up between ALE and Westcoast.

From firefighting to frameworks: Helping MSPs scale with operational maturity

Posted 2 days ago by Sophie Milburn
In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive...

The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

Posted 5 days ago by Sophie Milburn
In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that...

Inside Portnox’s global channel launch and passwordless NAC strategy

Posted 1 week ago by Sophie Milburn
In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme...

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

Posted 1 week ago by Sophie Milburn
In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and...

Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

Posted 1 week ago by Sophie Milburn
Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from...

From SLAs to XLAs: why outcomes will define the next era of connectivity

Posted 1 week ago by Sophie Milburn
In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what...

MSP growth, AI adoption, and generational shifts in buying

Posted 2 weeks ago by Sophie Milburn
Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI...

From PSTN switch-off to MSP opportunity

Posted 3 weeks ago by Sophie Milburn
Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured...

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