Rethinking MSP service delivery with a human-first approach

Friday, 19th June 2026 Posted 7 hours ago in Distributor by Sophie Milburn

In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical teams, where tools fail to reflect real workflows, and how automation is reshaping service models. The discussion also highlights the balance between AI-driven efficiency and the human judgement and emotional intelligence still needed for strong service delivery.

AI-driven threat detection and threat hunting in the age of autonomous SOCs

Posted 7 hours ago by Sophie Milburn

Shashi Nair, Head of Channel at Dropzone AI, discusses the evolution of SOC operations and how agentic AI is reshaping security workflows. He...

LapSafe AI Smart Locker: exploring AI in secure access

Posted 1 month ago by Sophie Milburn

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the...

Scaling cybersecurity and unlocking third-party risk management for MSP growth

Posted 1 month ago by Sophie Milburn

In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly...

AI tools to digital employees: why traditional security models are falling behind

Posted 1 month ago by Sophie Milburn

As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation,...

From remote access to real control: how MSPs are rethinking security and operations

Posted 2 months ago by Sophie Milburn

In this interview, Francisco Ordillano, Founder (DE) & Founding Partner (UK) at CyberPlus, discusses why secure remote access has become a critical...

AI continues to drive UK datacentre market expansion

Posted 7 months ago by Mike Hewitt

Daniel Thorpe, Head of EMEA Data Centre Research at JLL, discusses the scale of demand for UK data centre real estate driven by AI, alongside the...

Westcon-Comstor cuts carbon emissions, accelerates shift to renewables

Posted 7 months ago by Mike Hewitt

Laura Mozden, Global Head of ESG at Westcon-Comstor, discusses the company’s recent Responsible Business Report, which reveals that it now sources...

Transformation drivers which can deliver for the channel

Posted 10 months ago by Mike Hewitt

Rakesh Parbhoo, Executive Vice President Middle East and Africa at Westcon-Comstor, outlines how the company is marking its 40th birthday by sharing...