Digital Newsletter
Each week our editor Phil Alsop rounds up the most popular articles, videos and expert opinions. We compile this into a Digital Newsletter and send it straight to your inbox every week.
Digital Magazines
We'll let you know each time a new edition of MSP Channel Insights is released so that you're always kept up-to-date with the latest and greatest news and press releases.
Video Magazines
The MSP Channel Insights Video magazine contains the latest Zoom interviews with experts in the industry.
Andy Venables, CEO at MSP platform, POPX, discusses the opportunities and challenges of mergers and acquisitions in the Managed Service Provider (MSP) space. On paper, the strategy is simple: buy, integrate, grow. But in practice, the post-acquisition reality is far more complex – and often far messier. A growing number of MSPs are struggling to meet the growth expectations of their investors. While the allure of rapid expansion is strong, MSPs without a clear operational strategy and the right technology, people, and processes to underpin it often find themselves in the chaos of M&A mayhem.
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Ben Tercha, COO at Omega Systems, explains how the company’s recently announced partnership with Revelstoke Capital Partners underscores the growing demand for robust IT security solutions as businesses face escalating risks - with plans afoot to expand geographically, enhance Omega Systems’ security and compliance technology portfolio, to make further acquisitions and to continue to develop its regulated industries expertise.
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Tim Golden, CEO of Compliance Scorecard, explains that the company, a Compliance as a Service (CaaS) platform provider, has partnered with Pax8 to help managed service providers (MSPs) streamline policy management, stay current with regulations, and reduce the risks tied to ongoing compliance. With Compliance Scorecard, MSPs now have a comprehensive solution for policy development, implementation, and compliance monitoring. Beyond ensuring compliance, this partnership enhances risk management, defensibility, and customer engagement.
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Peter Strahan, Member Director at Network Group, the peer-to-peer community group for IT resellers and managed service providers, provides an update on the organisation’s activities, covering the recent appointment of Jenny Langelaan as Business Development Manager to support an ambitious three-year growth strategy designed to further enhance the member experience through targeted educational and event content, benchmarking opportunities and wider outreach. In addition, the development of structured peer groups will facilitate deeper collaboration and information sharing amongst the community’s members.
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Edward Knight, MSP Director at Paessler, explains how the leading provider of IT and IoT monitoring solutions, has launched its first-ever dedicated Managed Service Provider (MSP) program, designed to help MSPs grow their businesses through a scalable, predictable, and profitable model. The new MSP Program is structured to provide maximum flexibility and collaboration for partners, ensuring they can leverage Paessler's monitoring expertise while delivering value-added services to their customers. Key benefits of the program include: flexible licensing model; service-led model; enhanced collaboration; co-marketing investment; listing & promotion; and dedicated sales resources.
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Renu Upadhyay, SVP & CMO, Omnissa, talks through the newly launched Omnissa Partner Program, a reimagined program designed to accelerate partner growth, provide a clear path to success and make it easier to do business with Omnissa. As part of its evolution as an independent company, Omnissa built the program with direct partner input, featuring a simplified three-tier system, a clear performance-based progression framework, enhanced incentives and rewards, and robust enablement uniquely tailored to partners’ business models.
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Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.
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Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel partners and employees. Since implementing ALIE, ALE has seen a 50% reduction in the number of calls to support agents, showing that channel partners are able to resolve a significant number of issues through the chatbot. Chris also covers ALE’s newly launched Private 5G solution powered by Celona and the recent tie-up between ALE and Westcoast.
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Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on time,” which reveals that stress and burnout are approaching all-time highs amidst the Baby Boomer retirement era, underscoring the critical need for AI and automation solutions and giving rise to the IT generalist. Steve also highlights some recent innovations added to Auvik’s IT Operations platform.
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Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and research report, which measures global enterprise progress with cloud adoption. This year's report sheds light on Generative Artificial Intelligence (GenAI) adoption, investment priorities, and benefits along with key challenges organisations face to meet the demands of these emerging workloads.
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Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a traditional tech background; the importance of DEI representation in AI and tech leadership; AI in recruitment: the need for human oversight; empowering women and Gen Z in tech; and just why a well-crafted DEI strategy can bring so many benefits to an organisation when it comes to both employee and customer interactions.
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Frank Koelmel, CRO at Logpoint, discusses the new partner program which sees the company amplifying its strategic focus on Managed Security Service Providers (MSSPs), opening opportunities for MSSPs to generate pipeline and go to market with new services. In particular, the new program helps MSSPs with business development, reliable detection technology, uplevelled expertise and elevated market value.
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