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NEWS
Navigating virtualisation change through AI, sovereignty and modernisation
  • Posted on 5th June 2026 in M&A by Phil Alsop

Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty and AI-driven modernisation. She discusses how MSPs are evolving from infrastructure providers into strategic transformation partners, helping customers build resilient, future-ready IT environments.

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NEWS
Securing the expanding attack surface through visibility and IT OT convergence
  • Posted on 5th June 2026 in Partner by Phil Alsop

Olly Carter, Senior Channel Sales Director at Forescout, discusses how asset sprawl, IT OT IoT convergence and AI-driven threats are reshaping enterprise security priorities. He also explores why real-time asset intelligence and partner-led strategies are becoming critical to delivering measurable security outcomes.

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NEWS
There’s no such thing as an off-the-shelf AI agent
  • Posted on 4th June 2026 in Partner by Phil Alsop

Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that aren’t aligned with how their business actually works. Dom explains that, when it comes to deploying agentic AI, what truly matters is the enterprise intelligence stack underneath agents and agentic platforms – how an organisation defines truth, makes decisions, and governs risk - ontologies which govern agents will be the next stage of unlocking AI’s potential for businesses.

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NEWS
The shift from outsourcing to true MSP-controlled offshore teams
  • Posted on 3rd June 2026 in Partner by Phil Alsop

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why traditional outsourcing models often fall short for MSPs and how a more integrated, client-controlled team structure is changing the way service providers scale globally.

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NEWS
Rethinking marketing across EMEA: scale, strategy & AI
  • Posted on 29th May 2026 in Partner by Phil Alsop

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand generation, the realities of account-based strategies, and the challenge of making complex martech ecosystems work seamlessly. Acton also shares her perspective on how AI and automation are reshaping marketing across EMEA markets.

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NEWS
Strengthening cyber threat intelligence through information sharing and collaboration
  • Posted on 29th May 2026 in Partner by Phil Alsop

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches toward more actionable, collaborative intelligence sharing models. Clark also reflects on emerging threats, the role of AI in cybersecurity, and the importance of cross-industry cooperation in strengthening collective defence.

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NEWS
Rising customer expectations and the future of human-centric, AI-powered employee service
  • Posted on 27th May 2026 in Partner by Phil Alsop

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.

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NEWS
How Slide is rethinking backup and disaster recovery for MSPs
  • Posted on 13th May 2026 in Partner by Phil Alsop

Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses continuous product releases, a strict partner-only model, and how automation and AI are being used to speed up recovery and simplify complex operations.

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NEWS
Financial visibility, profitability, and exit readiness in the MSP market
  • Posted on 11th May 2026 in Partner by Phil Alsop

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to track, how gaps in reporting develop, and what stronger financial visibility can unlock. The discussion also looks ahead, touching on exit readiness and how increasing private equity activity is shaping expectations for MSP performance and long-term value.

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NEWS
Architecting the agentic enterprise: How AI is reshaping modern cloud platforms
  • Posted on 11th May 2026 in Partner by Phil Alsop

In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it at the heart of modern digital architecture. The conversation explores unified agentic systems, responsible AI at scale in regulated industries, and why deploy-anywhere, low-lock-in cloud strategies are becoming critical as organisations transition AI from experimentation to production.

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NEWS
LapSafe AI Smart Locker: exploring AI in secure access
  • Posted on 28th April 2026 in Distributor by Phil Alsop

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the platform uses AI to improve locker management, track usage, and automate processes, offering practical insights into modern secure access solutions.

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NEWS
From reactive to predictive IT: using AI to transform support models
  • Posted on 23rd April 2026 in Vendor by Phil Alsop

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more proactive and predictive models. The conversation explores how AI captures insights from remote support sessions to drive automation, how TeamViewer is combining remote connectivity with autonomous endpoint management, and how the TeamViewer ONE platform is helping MSPs reduce tool sprawl and improve efficiency.

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News

Strengthening AI security: SailPoint's integration with Claude Compliance API

SailPoint strengthens AI security with its integration of the Claude Compliance API, enhancing governance and visibility across AI platforms.

The evolution of cybersecurity: from internal teams to managed service providers

Research highlights the growing shift towards MSPs as companies grapple with AI-driven threats.

WPP reveals AI studio HEX for digital transformation

WPP has launched HEX, a studio that combines AI, immersive experiences, and creative capabilities to support development of AI-related skills and address talent gaps in the sector.

Kainos Secures £150 Million Contract with Defra for Digital Transformation

Kainos lands a significant contract with Defra to bolster digital transformation and service delivery across vital public sector initiatives.

Expert Opinions

Britain’s AI ambitions are growing, but are businesses keeping pace?

By Simon Worsfold, In-House Economist at Intuit

Q&A with Jonathan Hassell, Vice President at O’Reilly: Why AI Won’t Replace Management, It Will Redefine It

Exclusive Q&A with Jonathan Hassell, Vice President of Content & Editorial at O’Reilly, exploring how AI is reshaping management, accountability, and the future of work.

Stopping AI agents from running riot

By Michael Vallas, Technical Principal and Field CTO at Goldilock Secure

Uncontrolled grid voltages are growing threat to data centre operations

By Dr Vincent Thornley, managing director of Fundamentals at EA Technology,, whose voltage control solutions are used by every UK electricity network operator. Fundamentals also co-founded and co-hosts the...

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