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Evolution or revolution - time for MSPs to decide?

  • Thursday, 17th October 2024 Posted 1 year ago in Partner Vendor by Mike Hewitt
Jason Kemsley, Chief Revenue Officer and Co-Founder, Uptime, discusses the recent UptimeLIVE event, which delivered practical recommendations to help MSPs break through existing growth barriers, moving beyond technical expertise to explore the foundational skills and business acumen needed to excel in today’s market. Jason explains the Emerging MSP model: a new type of Managed Service Provider that outsources operations to accelerate growth and scalability, focuses on the future for IT helpdesks and has some words of wisdom to offer when it comes to AI.

There’s no such thing as an off-the-shelf AI agent

Posted 5 hours ago by Phil Alsop
Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI...

The shift from outsourcing to true MSP-controlled offshore teams

Posted 1 day ago by Sophie Milburn
Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led...

Rethinking marketing across EMEA: scale, strategy & AI

Posted 6 days ago by Sophie Milburn
In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She...

Strengthening cyber threat intelligence through information sharing and collaboration

Posted 6 days ago by Sophie Milburn
In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how...

Rising customer expectations and the future of human-centric, AI-powered employee service

Posted 1 week ago by Sophie Milburn
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee...

How Slide is rethinking backup and disaster recovery for MSPs

Posted 3 weeks ago by Sophie Milburn
Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a...

Financial visibility, profitability, and exit readiness in the MSP market

Posted 3 weeks ago by Sophie Milburn
In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service...

Architecting the agentic enterprise: How AI is reshaping modern cloud platforms

Posted 3 weeks ago by Sophie Milburn
In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it...

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