Shashi Nair, Head of Channel at Dropzone AI, discusses the evolution of SOC operations and how agentic AI is reshaping security workflows. He explains how Dropzone AI’s SOC Analyst and Threat Hunter agent moves beyond traditional automation by replicating human-like investigation and reasoning. The conversation also explores the shift toward autonomous, human-led security operations and the future role of AI in threat detection and response.
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In this interview, Terry Lewis, Founder and CEO of RoboShadow, and Mostyn Thomas, Senior Director of Security EMEA at Pax8, discuss the evolving MSP security landscape and their ongoing collaboration. The conversation covers how MSPs are addressing tool sprawl, improving visibility across complex environments, and accelerating vulnerability remediation as AI-driven threats and compliance requirements increase.
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In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical teams, where tools fail to reflect real workflows, and how automation is reshaping service models. The discussion also highlights the balance between AI-driven efficiency and the human judgement and emotional intelligence still needed for strong service delivery.
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Ross McKerchar, CISO at Sophos, discusses the results of the company’s recent Cybersecurity Trust Reality 2026 report and the State of Identity Security 2026 survey, The report reveals a critical challenge facing CISOs: trust in cybersecurity vendors is fragile, difficult to measure, and increasingly shaping risk posture at both operational and board levels; while the survey highlights the fact that identity has become the primary attack surface in modern cybersecurity, and most organisations are losing ground – with the non-human identity problem being particularly urgent.
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In this interview, Rik Ferguson, VP of Security Intelligence at Forescout Technologies, discusses emerging cyber threats, including OT/IoT risks, hacktivism, state-sponsored activity, and the growing challenge of visibility across complex enterprise environments. Ferguson also explores AI-driven threats and how attackers are increasingly exploiting unmanaged and unseen devices within IT networks.
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In this interview, Doni Brass, SVP Product Strategy & Community, discusses findings from the latest threat report showing widespread credential compromise across SMBs. He explains how attackers are bypassing MFA through session hijacking and exploiting non-human identities and trusted tools. The conversation also explores how MSPs must shift to continuous, AI-driven identity and session monitoring ahead of 2027 threats.
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In this interview, Niall Mackey, Commercial Director at TopSec Cloud Solutions, explains why email remains the dominant attack vector for SMBs and enterprises alike. He discusses the limits of built-in Microsoft 365 protections, the role of DMARC/SPF/DKIM in both security and deliverability, and how MSPs can use evidence-led assessments to prove risk, increase customer trust, and build profitable security services.
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In this interview, Kurt Daniel, CEO of Virtuozzo, discusses how infrastructure efficiency, GPU monetisation, automation and unified management platforms are helping service providers and enterprises navigate the economic realities of AI at scale. As AI workloads drive demand for GPUs, cloud resources and scalable infrastructure, organisations are facing growing pressure to control costs without sacrificing performance.
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Gavin Guinane, Field CTO EMEA at Glean, discusses how enterprises are struggling with AI agent sprawl, governance challenges, and proving ROI at scale. He explores the importance of structured agent lifecycles, stronger guardrails, and treating internal data as a strategic asset to unlock sustainable AI value.
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In this interview, Tim Coach, Chief Evangelist of Community and Channels at Cynomi, brings a rare perspective shaped by experience across client, MSP, and vendor roles, exploring how security is evolving from bolt-on tooling into embedded practice. He also returns to a central idea: the most successful MSPs are defined less by their tech stack and more by how well they understand and tailor their services to each client’s business, alongside the strength of the relationships they build along the way.
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James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how Locai Labs, the UK’s sovereign AI company, and Civo, the British sovereign cloud provider, have signed a Memorandum of Understanding (MoU) to undertake Project Mercury - a programme to build the UK’s first pre-trained, sovereign large language models (LLMs), With the aim of empowering UK enterprises and government with secure, home-grown frontier models designed to drive innovation and accelerate Britain’s AI independence.
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Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty and AI-driven modernisation. She discusses how MSPs are evolving from infrastructure providers into strategic transformation partners, helping customers build resilient, future-ready IT environments.
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