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NEWS
Why getting AI right matters more than getting there first: lessons in automation culture and service delivery
  • Posted on 9th March 2026 in Vendor by Phil Alsop

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast' experimentation and internal testing to the impact on employee morale, client experience, and collaboration, they share how Integris is balancing innovation with human expertise.

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NEWS
Backup storage architecture security and scale insights from ExaGrid
  • Posted on 9th March 2026 in Partner by Phil Alsop

In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen ransomware protection, and scale efficiently. He explains how ExaGrid’s architecture is designed for large backup workloads, built-in security features like tiered air gaps and AI-powered threat detection, and long-term cost predictability to support growing MSP environments.

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From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for growth. He shares how automation frees engineers to focus on higher-value strategic initiatives that drive customer success and long-term growth.

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NEWS
The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that correlates identity, endpoint, cloud, network, and vulnerability data to stop full attack chains. From alert fatigue and tool sprawl to agentic AI-powered investigations and partner co-delivery models, Phil shares how eSentire is reshaping MDR around measurable business outcomes.

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NEWS
Inside Portnox’s global channel launch and passwordless NAC strategy
  • Posted on 26th February 2026 in Partner by Phil Alsop

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme and its cloud-native, passwordless approach to network access control. She outlines how the company aims to address credential-based risk, streamline NAC deployment, and support partners through hands-on enablement and ROI-focused tools.

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From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs
  • Posted on 25th February 2026 in Partner by Phil Alsop

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and cyber risk management into scalable, revenue-generating services. They discuss NIS2 expansion, Cyber Essentials, supply chain pressure, and why AI governance is fast becoming a board-level priority.

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Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership
  • Posted on 23rd February 2026 in Partner by Phil Alsop

Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from infrastructure management to high-value data and AI services. From the McLaren partnership to AI-ready workflows and repeatable data kits, Rishi shares practical lessons for MSPs. He also explores strategies for partner-led growth, achieving measurable business outcomes, and future trends shaping the UK channel.

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NEWS
From SLAs to XLAs: why outcomes will define the next era of connectivity
  • Posted on 23rd February 2026 in Partner by Phil Alsop

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

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MSP growth, AI adoption, and generational shifts in buying
  • Posted on 16th February 2026 in Partner by Phil Alsop

Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI adoption, sustainability, and the influence of Gen Y and Gen Z buyers on service delivery and decision-making.

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NEWS
From PSTN switch-off to MSP opportunity
  • Posted on 10th February 2026 in Partner by Phil Alsop

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced change into momentum — and why SMBs benefit more from clarity and strong foundations like security, governance, and resilience than from ever more flashy new technologies.

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NEWS
Levelling the playing field: Cisco 360 insights for smaller partners
  • Posted on 6th February 2026 in Partner by Phil Alsop

Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares trends and innovations shaping the future of the MSP ecosystem.

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NEWS
From MSP to MIP: The Rise of Agentic AI in the channel
  • Posted on 5th February 2026 in Partner by Phil Alsop

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building scalable IP.

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News

WatchGuard expands network detection and response capabilities

WatchGuard Technologies introduces expanded NDR solutions for enhanced threat detection, offering scalable protection for SMEs and MSPs.

Quantum-safe communication extended across continents

Toshiba and Quantum Bridge Technologies have demonstrated an international network for quantum-safe data transmission between Europe and North America.

Arrow Electronics partners with Dataminr to enhance real-time intelligence distribution

Arrow Electronics expands its security portfolio across EMEA by partnering with AI-leader Dataminr, offering enhanced intelligence solutions for channel partners.

Canals introduces enhanced AI solutions for wholesale distribution

Canals has launched AI tools designed to support processes across wholesale distribution, including sales, customer service, and accounting.

Expert Opinions

Building cyber resilience through backup consolidation

By Scott Ashenden, Head of Security and Infrastructure at Team Matrix.

Human-centred design: why evidence-led empathy is shaping the workplace

Neal Griffiths, Chief Experience Officer at Matrix Booking explores how human-centred design, underpinned by evidence and empathy, is redefining how organisations create flexible, inclusive and high-performing...

Setting the Record Straight: AI Data Centres and Water Use

By Alistair Barnes, Head of Mechanical Engineering at Colt DCS.

Resolving the chicken and the egg of cyber-security

By Graham Jarvis, Freelance Business and Technology Journalist

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