Digital Newsletter
Each week our editor Phil Alsop rounds up the most popular articles, videos and expert opinions. We compile this into a Digital Newsletter and send it straight to your inbox every week.
Digital Magazines
We'll let you know each time a new edition of MSP Channel Insights is released so that you're always kept up-to-date with the latest and greatest news and press releases.
Video Magazines
The MSP Channel Insights Video magazine contains the latest Zoom interviews with experts in the industry.
In this video, DCS talks to Barbara at TechExGlobal 2025.
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Antoine Jebara, GM of MSP Business and co-founder at JumpCloud, explains how SMEs want help with any number of security-related challenges – including AI, the threat to innovation, ensuring a seamless user experience, shadow IT, tool sprawl and identity and access management – hence they are increasingly turning to MS(S)Ps. However, SMEs are also understandably nervous when it comes to security, so they want outside assistance but still want to feel in control.
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Richard Eglon, CMO at Nebula, discusses the ways in which subscription-based and consumption-based services complement each other – before explaining the company’s new Channel Service to MSPs and resellers alike that provides remote managed services in terms of Level 3 technical resource that MSPs can dovetail into their own service proposition. Additionally, Richard explains how Nebula is helping MSPs who are finding it increasingly difficult to absorb the associated costs of their teams as well as other new costs, by providing consumption-based remote and onsite resource that MSPs can use from a Pay As You Go perspective.
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Vicky Critchley, CEO of Truly SMB, explains how this recently launched, forward-thinking tech company is on a mission to help small and medium-sized businesses (SMBs) harness the power of cutting-edge artificial intelligence (AI) technology. By delivering practical, accessible solutions tailored to the needs of their clients, Truly SMB aims to close the gap between SMBs and the tools they need to compete in a fast-changing digital economy.
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James Hodge, GVP & Chief Strategy Advisor at Splunk and member of the TechUK AI Committee, discusses how AI remains a central focus, with numerous companies continuing to develop cutting-edge AI technologies at the same time as AI projects are falling short thanks to poor data management, overhyped promises and confused leadership. James offers some advice as to how to ensure AI success - avoiding wasted resources, frustrated boards, and a growing disillusionment with what AI can deliver.
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Eric Herzog, Chief Marketing Officer at Infinidat, explains how Generative AI (GenAI) and next-generation data protection are driving new and interesting conversations about what enterprises will do with their storage infrastructure in 2025 to accommodate these significant developments, as part of the company’s Top 5 Storage Trends for 2025: 1) Generative AI: The Rise of Retrieval-Augmented Generation (RAG) 2) Next-Generation Data Protection: The Shift to Cyber Focus, Recovery First 3) Hybrid Multi-cloud Storage: The Best of Both Worlds (On-premises & Public Cloud) 4) Automation & Optimisation: The Demand for More Efficient Enterprise Storage Continues 5) Data Infrastructure Modernisation: The Next Steps with a Unified Approach
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Taggart Matthiesen, Chief Product Officer of LogicMonitor, discusses the findings of the company’s latest research - Unleashing AI-Driven IT Operations: Challenges, Opportunities, and Future Growth. Conducted in partnership with industry research firm EMA, the report offers a deep dive into the adoption of AI in IT Operations (ITOps), gathering insights from over 500 IT professionals worldwide to uncover pivotal trends, challenges, and the innovations driving the future of IT, as Taggart explains.
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Jonathan Crowe, Director of Community at NinjaOne, introduces the company - its RMM and MDM solutions, the recently introduced Patch Intelligence AI for Patch Management feature, how NinjaOne helps MSPs to stand out in a busy Channel marketplace and finishes with some hints as to what innovations are on their way for 2025.
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David Malan, Sales Director, DocuWare, provides an overview of Intelligent Document Processing (IDP) – explaining how streamlined, future-proof automation powered by AI could be just the solution an organisation needs to accurately read, pre-process and classify documents for increased efficiency. He also introduces DocuWare IDP - which leverages AI and machine learning to provide customers with the fastest document lifecycle automation rates, greatly improving overall productivity and earnings.
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Deborah Garand, Managing Director - High Tech, Accenture, discusses the findings of the company’s recent ‘As a Service, at Your Service’ research report which looks at the challenges and opportunities for high-tech companies as they look towards as-a-service (aaS) offerings to improve customer value and operational flexibility. The stakes are high, with 97% of executives believing generative AI can expedite the organisation’s strategic shift toward aaS models, while 75% of executives believe that legacy technology hardware companies will no longer exist unless they begin acting more like software companies.
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Arvind Parthiban, CEO and Co-founder of SuperOps, discusses the recent launch of Monica, an AI-powered SuperCompanion designed specifically for MSPs. Arvind explains that Monica is ‘not just another’ AI chatbot—as an AI SuperCompanion she elevates MSP productivity, boosts profitability, and enhances efficiencies through personalized and hyper-contextualized insights and solutions.
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Tal Eisner, Guardz VP of Product Marketing, discusses the findings of the company’s recent MSP survey, which are that MSPs are juggling as many as 10 cybersecurity point solutions to protect their SMB customers, are drowning in large volumes of security data and many are challenged by implementing advanced threat detection technologies as they strive to keep up with ever-evolving cybersecurity threats. Happily, with Guardz’s EMEA expansion via a partnership with Infinigate Cloud, help is at hand.
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