Ian Luckett

MSP Growth Expert & Co Owner

The MSP Growth Hub

Ian Luckett is a Business Growth Consultant who specialises in helping business owners in the IT & MSP space.  His purpose is to help others out, be that in business or in their personal lives, and he has always had a passion for personal development that has spread over the years into the business world. Aged 27, he discovered his love for leadership, managing and building a team of 65 people in what is now the Virgin Media Network in the South East.  In 2016 he founded Innovate to Success with one mission – to help others in business experience the success he’d had over his 20-year career in senior positions. In 2022 The MSP Growth Hub was born, designed to help give MSP business owners the clarity and confidence to harness the ambition of their business that may have felt out of reach, and help them build a business that truly works for them, rather than them for it.

Elsa Nightingale

Principal ESG and DEI Analyst

Canalys

Speaker biography will be available soon.

Akshaya Chandrasekar

Head of Outbound Marketing

SuperOps

Akshaya is the Head of Outbound Marketing at SuperOps, where she leads strategic initiatives for its integrated PSA-RMM platform. With over 8 years of diverse experience in the SaaS industry, Akshaya has worked in various roles, from product marketing to event management. Through her work, she helps drive community growth and business transformation through digital empowerment. When not logged in, she enjoys time away from the screen preferably in the middle of an empty forest.

Marc Sumner

Recruitment

Robertson Sumner

Marc Sumner is the CEO and founder of Robertson Sumner, a leading recruitment agency specialising in the IT channel. With over 20 years’ experience in the IT channel, Marc has built a reputation for connecting top talent with key players across the technology sector. His deep understanding of the IT channel and commitment to excellence have established Robertson Sumner as a trusted partner for businesses looking to grow their leadership teams. In addition, Marc is also the host of the popular Channel Chat podcast, where he interviews industry leaders and discusses the latest trends and challenges facing the IT channel.

Yvonne Matzk

CEO & Founder

Coachere

Yvonne is a results and purpose-driven coach, speaker, author, and consultant who inspires and empowers individuals and businesses to be courageous, uncover their superpowers, and reach their full potential. Driven by the goal of making coaching and leadership training more accessible, affordable, practical, and fun, Yvonne is the Founder and CEO of Coachere. Coachere is a coaching and consulting business that focuses on talent and leadership development within the IT channel and adjacent industries. It achieves this through one-to-one and group coaching and purposefully designed workshops, all with the aim of helping individuals and businesses reach their full potential. (www.coachere.com). In addition to Coachere, and as not everyone can afford a coach or has access to mentors, she is the Founder and Chair of The Channel Community CIC. The Channel Community C.I.C is an inclusive community of like-minded people who want to give back by offering free-of-charge mentoring, support, and advice to people in the IT Channel. (www.thechannelcommunity.com).

Heather Bustin

Head of Learning and Development

Softcat

Head of Learning and Development at Softcat plc | Certified Coach | Passionate about helping others fulfil their full potential

Strengthening Cybersecurity Defences: Proactive Strategies for MSPs

06th Mar 2025

Dive into the latest cybersecurity threats and how MSPs can proactively defend against them. This session will cover advanced threat detection, incident response, client education, and risk mitigation strategies. Learn how to effectively sell security products and enhance client trust.

Maximising Efficiency Through AI and Automation in MSP Operations

29th May 2025

Explore the role of AI and automation in transforming MSP workflows, from automating routine tasks to leveraging data for advanced analytics. This roundtable will discuss overcoming implementation challenges, measuring ROI, and scaling operations safely with AI-driven tools.

Future-Proofing Your MSP Workforce: Skills, Leadership, and Retention

15th Sep 2025

As technology evolves, so must your team. This session will focus on building a future-ready workforce by investing in upskilling, inclusive leadership, and creating a culture of innovation. Learn best practices for recruitment, retention, and employee development to ensure sustained growth.

Optimising Client Relationships and Service Delivery for MSP Success 30 October 2025

30th Oct 2025

Explore strategies to deepen client relationships and enhance service delivery. This roundtable will discuss tailored client services, proactive support, and creating long-term client value through ongoing engagement, helping MSPs differentiate themselves in the competitive landscape.

Unlocking Value: Building, Selling, and Maximising Profit in MSP Businesses

04th Dec 2025

Learn actionable strategies for growing, scaling, and profiting from your MSP business. Discover how to position your business for a future sale, improve profitability, and create long-term value through strategic planning, business model optimisation, and market positioning.