Ian Luckett

MSP Growth Expert & Co Owner

The MSP Growth Hub

Ian Luckett is a Business Growth Consultant who specialises in helping business owners in the IT & MSP space.  His purpose is to help others out, be that in business or in their personal lives, and he has always had a passion for personal development that has spread over the years into the business world. Aged 27, he discovered his love for leadership, managing and building a team of 65 people in what is now the Virgin Media Network in the South East.  In 2016 he founded Innovate to Success with one mission – to help others in business experience the success he’d had over his 20-year career in senior positions. In 2022 The MSP Growth Hub was born, designed to help give MSP business owners the clarity and confidence to harness the ambition of their business that may have felt out of reach, and help them build a business that truly works for them, rather than them for it.

Mark Lambert

Founder

Mark Lambert Consulting

Mark Lambert is a seasoned sales and leadership strategist with a deep-rooted expertise in Managed Service Providers (MSPs), technology-driven sales, and business growth. As the founder of Mark Lambert Consulting, he helps MSPs, IT service providers, and sales-driven organisations build stronger, more efficient sales teams, optimise their operations, and leverage technology for sustainable growth. What sets Mark apart isn’t just his expertise — it’s his genuine passion for watching businesses achieve their goals. Seeing technical business owners gain confidence, break through barriers, and experience the excitement of hitting their targets is what drives him. For Mark, success isn’t solely about increasing revenue—it’s about empowering MSP owners and their employees to realise their potential and witnessing that transformation unfold before his eyes. With a career spanning sales development, leadership coaching, and business transformation, Mark has a proven track record of helping businesses refine their sales strategies, enhance team performance, and implement scalable processes. His no-nonsense, results-driven approach is designed to cut through the noise, providing clear, practical, and actionable strategies that generate real commercial impact and outcome.

Neil Furminger

Head of Cyber Essentials

IASME Consortium

Neil has worked in IT support and cyber security for over 20 years and has extensive experience working with a wide range of companies. As Head of Cyber Essentials for IASME, Neil is a member of the IASME and NCSC Joint Cyber Essentials Technical Working Group. He works with a wide range of organisations, scheme stakeholders, and certifying bodies to promote the technical strategy and improve the awareness, consistency and accessibility of Cyber Essentials.

Dominic Ryles

Director of Sales and Alliance

Exertis Cybersecurity

Speaker biography will be available soon.

AJ Johnstone

Cyber Security & Solution Architect

IT Hotdesk

Experienced Technical Director with a demonstrated history of working in the information technology and services industry. Skilled in Cyber Security, Troubleshooting, Technical Support, Virtualization, Networking, Servers and Cloud. Strong information technology professional with a Bachelor of Science (BSc) (Hons) in Computer Science from The Robert Gordon University.

Maximising Efficiency Through AI and Automation in MSP Operations

29th May 2025

Explore the role of AI and automation in transforming MSP workflows, from automating routine tasks to leveraging data for advanced analytics. This roundtable will discuss overcoming implementation challenges, measuring ROI, and scaling operations safely with AI-driven tools.

Future-Proofing Your MSP Workforce: Skills, Leadership, and Retention

18th Sep 2025

As technology evolves, so must your team. This session will focus on building a future-ready workforce by investing in upskilling, inclusive leadership, and creating a culture of innovation. Learn best practices for recruitment, retention, and employee development to ensure sustained growth.

Optimising Client Relationships and Service Delivery for MSP Success 30 October 2025

30th Oct 2025

Explore strategies to deepen client relationships and enhance service delivery. This roundtable will discuss tailored client services, proactive support, and creating long-term client value through ongoing engagement, helping MSPs differentiate themselves in the competitive landscape.

Unlocking Value: Building, Selling, and Maximising Profit in MSP Businesses

04th Dec 2025

Learn actionable strategies for growing, scaling, and profiting from your MSP business. Discover how to position your business for a future sale, improve profitability, and create long-term value through strategic planning, business model optimisation, and market positioning.