Ian Luckett

MSP Growth Expert & Co Owner

The MSP Growth Hub

Ian Luckett is a Business Growth Consultant who specialises in helping business owners in the IT & MSP space.  His purpose is to help others out, be that in business or in their personal lives, and he has always had a passion for personal development that has spread over the years into the business world. Aged 27, he discovered his love for leadership, managing and building a team of 65 people in what is now the Virgin Media Network in the South East.  In 2016 he founded Innovate to Success with one mission – to help others in business experience the success he’d had over his 20-year career in senior positions. In 2022 The MSP Growth Hub was born, designed to help give MSP business owners the clarity and confidence to harness the ambition of their business that may have felt out of reach, and help them build a business that truly works for them, rather than them for it.

Elsa Nightingale

Principal ESG and DEI Analyst

Canalys

Speaker biography will be available soon.

Mark Stevens

Founder & Managing Director

Mark 1 ITS

Mark Stevens is the founder and Managing Director of Mark1 IT Solutions, a company he established in 2011. With over 20 years of experience in the IT industry, Mark has worked across various sectors including banking, manufacturing, retail, and construction. His passion for technology began in his childhood, where he enjoyed dismantling and reassembling computers like the Commodore 64. This early fascination led him to pursue IT studies in college and subsequently a career in the industry. Mark's extensive experience in different sectors provided him with a deep understanding of the challenges that businesses face with their IT needs. This insight drove him to create Mark1 IT Solutions, focusing on delivering tailored, stress-free IT solutions for small and medium-sized businesses, particularly those in the Midlands. Under his leadership, the company has become known for its commitment to providing practical, budget-friendly, and effective IT support that meets the specific needs of its clients. In addition to his professional pursuits, Mark remains passionate about fitness, particularly running and cycling, and values spending quality time with his family.

Akshaya Chandrasekar

Head of Outbound Marketing

SuperOps

Akshaya is the Head of Outbound Marketing at SuperOps, where she leads strategic initiatives for its integrated PSA-RMM platform. With over 8 years of diverse experience in the SaaS industry, Akshaya has worked in various roles, from product marketing to event management. Through her work, she helps drive community growth and business transformation through digital empowerment. When not logged in, she enjoys time away from the screen preferably in the middle of an empty forest.

Strengthening Cybersecurity Defences: Proactive Strategies for MSPs

06th Mar 2025

Dive into the latest cybersecurity threats and how MSPs can proactively defend against them. This session will cover advanced threat detection, incident response, client education, and risk mitigation strategies. Learn how to effectively sell security products and enhance client trust.

Maximising Efficiency Through AI and Automation in MSP Operations

29th May 2025

Explore the role of AI and automation in transforming MSP workflows, from automating routine tasks to leveraging data for advanced analytics. This roundtable will discuss overcoming implementation challenges, measuring ROI, and scaling operations safely with AI-driven tools.

Future-Proofing Your MSP Workforce: Skills, Leadership, and Retention

15th Sep 2025

As technology evolves, so must your team. This session will focus on building a future-ready workforce by investing in upskilling, inclusive leadership, and creating a culture of innovation. Learn best practices for recruitment, retention, and employee development to ensure sustained growth.

Optimising Client Relationships and Service Delivery for MSP Success 30 October 2025

30th Oct 2025

Explore strategies to deepen client relationships and enhance service delivery. This roundtable will discuss tailored client services, proactive support, and creating long-term client value through ongoing engagement, helping MSPs differentiate themselves in the competitive landscape.

Unlocking Value: Building, Selling, and Maximising Profit in MSP Businesses

04th Dec 2025

Learn actionable strategies for growing, scaling, and profiting from your MSP business. Discover how to position your business for a future sale, improve profitability, and create long-term value through strategic planning, business model optimisation, and market positioning.