Ian Luckett

MSP Growth Expert & Co Owner

The MSP Growth Hub

Ian Luckett is a Business Growth Consultant who specialises in helping business owners in the IT & MSP space.  His purpose is to help others out, be that in business or in their personal lives, and he has always had a passion for personal development that has spread over the years into the business world. Aged 27, he discovered his love for leadership, managing and building a team of 65 people in what is now the Virgin Media Network in the South East.  In 2016 he founded Innovate to Success with one mission – to help others in business experience the success he’d had over his 20-year career in senior positions. In 2022 The MSP Growth Hub was born, designed to help give MSP business owners the clarity and confidence to harness the ambition of their business that may have felt out of reach, and help them build a business that truly works for them, rather than them for it.

Paul Croker

Head of Operations

Astrix

Speaker biography will be available soon.

Mostyn Thomas

Senior Director of Security EMEA

Pax8

Mostyn Thomas is a cybersecurity expert and Senior Director of Security at Pax8 EMEA, where he leads security operations and delivers impactful cybersecurity training for partners. With over two decades of experience leading a MSP, Mostyn's expertise enhances partner security, mitigates risks, and fosters growth. His commitment to cybersecurity education has a profound impact within the tech community. As a qualified Cyber Essentials assessor, he holds security qualifications from CompTIA, the British Computer Society, and the National Cyber Security Centre.

Mark Taylor

Founder & CTO

Chorus

Mark is the CTO and founder at Chorus, an MSSP now with over 100 employees providing deep levels of Microsoft expertise in Cyber, Cloud and Dynamics. With many years experience of the challenges that many small and medium sized businesses face, Mark enjoys the opportunity to work with others to improve all things Cyber and IT for both partners and customers.

Neil Smith

Managing Director

ReformIT

Neil has over 26 years experience in the IT industry - 24 of them running his own IT company. He started working out of a bedroom on his own and now owns and is Manging Director of a thriving MSP business based in Cheltenham called ReformIT with a growing team of 20+ staff. As a Managed IT Service Provider, providing an out-sourced IT department to small and medium sized businesses, security is at the heart of everything ReformIT does and the company has been certified as an NCSC Assured Service Provider and Cyber Essentials Certification Body as well as becoming an NCSC accredited Cyber Advisor for Cyber Essentials. ReformIT has qualified engineers experienced in both Apple and Microsoft technologies and it specialises in Microsoft 365 solutions on all platforms. Neil is focussed on growing the business while helping support the wider MSP community.

Strengthening Cybersecurity Defences: Proactive Strategies for MSPs

06th Mar 2025

Dive into the latest cybersecurity threats and how MSPs can proactively defend against them. This session will cover advanced threat detection, incident response, client education, and risk mitigation strategies. Learn how to effectively sell security products and enhance client trust.

Maximising Efficiency Through AI and Automation in MSP Operations

29th May 2025

Explore the role of AI and automation in transforming MSP workflows, from automating routine tasks to leveraging data for advanced analytics. This roundtable will discuss overcoming implementation challenges, measuring ROI, and scaling operations safely with AI-driven tools.

Future-Proofing Your MSP Workforce: Skills, Leadership, and Retention

15th Sep 2025

As technology evolves, so must your team. This session will focus on building a future-ready workforce by investing in upskilling, inclusive leadership, and creating a culture of innovation. Learn best practices for recruitment, retention, and employee development to ensure sustained growth.

Optimising Client Relationships and Service Delivery for MSP Success 30 October 2025

30th Oct 2025

Explore strategies to deepen client relationships and enhance service delivery. This roundtable will discuss tailored client services, proactive support, and creating long-term client value through ongoing engagement, helping MSPs differentiate themselves in the competitive landscape.

Unlocking Value: Building, Selling, and Maximising Profit in MSP Businesses

04th Dec 2025

Learn actionable strategies for growing, scaling, and profiting from your MSP business. Discover how to position your business for a future sale, improve profitability, and create long-term value through strategic planning, business model optimisation, and market positioning.