Optimising Client Relationships and Service Delivery for MSP Success
Explore strategies to deepen client relationships and enhance service delivery.
Future-Proofing the MSP Workforce – Skills, Leadership and the Age of Distributed IT
16th Sep 2026, Online, 12am (GMT, UK Time)
Building a future-ready workforce remains critical for MSP growth, but the skills required are evolving rapidly. This roundtable will focus on how MSPs can attract, develop and retain talent in an era defined by distributed IT, hybrid cloud and edge computing. We’ll explore how leadership models are adapting to support remote and geographically dispersed teams, how MSPs can upskill staff to handle increasingly complex environments, and how to build cultures that encourage innovation and resilience. With AI and automation changing job roles, we’ll also examine how to balance human expertise with technology augmentation to build agile, motivated teams for the decade ahead.
Speakers
Showing 20 random companies of those who have registered to attend.
Who's Registered?
| The DCA | LoadSpring Solutions UK Ltd | Lichfields |
| North London IT Support | Advantex Network Solutions | darron antill |
| Amillan Limited | KV Baltic | Exyte |
| Konnetix Ltd | UPC | Corbel Solutions Ltd |
| Gunning Consultancy Ltd | Synopsys Inc | MASON INFOTECH LTD. |
| CYBRID | Trane | Amber |
| ASSA ABLOY | Angel Business | Schneider electric |
| Sapphire | Rack Centre | Enercon |
| Flotek | Sunrise Software | OryxAlign |
| Techno Advantage, Inc. | Bachmann | International Business Consultants (IBC) |
| Pickl IT | The Cyber Security Expert | Channelstar Media |
| TRANE | Complete IT Systems Ltd | AFL Global |
| SA1 Solutions Ltd | Aggreko Energy Services | mclaren |
| TTK | Honeywell | EMC Consulting Engineers Ltd. |
| Exuvi8’s Limited | SharpBrains | Critical Path Consultants |
| Transputec Ltd | EC2 IT | Aligne |
| Galbraith | Simoda Limited |
Sponsors
Other Roundtables
Optimising Client Relationships and Service Delivery for MSP Success
30th Oct 2025
Explore strategies to deepen client relationships and enhance service delivery. This roundtable will discuss tailored client services, proactive support, and creating long-term client value through ongoing engagement, helping MSPs differentiate themselves in the competitive landscape.
Unlocking Value: Building, Selling, and Maximising Profit in MSP Businesses
04th Dec 2025
Learn actionable strategies for growing, scaling, and profiting from your MSP business. Discover how to position your business for a future sale, improve profitability, and create long-term value through strategic planning, business model optimisation, and market positioning.
Cybersecurity, Compliance and Resilience – A New Playbook for MSPs
18th Mar 2026
Cybersecurity remains the number one priority for MSPs, but the threat landscape is expanding fast. This roundtable will explore how MSPs can build more robust cyber practices that go beyond defence – incorporating governance, compliance and cyber insurance requirements into their security strategies. As regulations tighten and customers demand greater accountability, MSPs need to adopt proactive threat detection, incident response and risk management frameworks that stand up to scrutiny. We’ll also look at how supply chain vulnerabilities, hybrid environments and geopolitical instability are shaping new resilience strategies, and how MSPs can turn this growing complexity into a competitive advantage.
Intelligent MSP Operations – AI, Automation and Observability at Scale
27th May 2026
AI and automation are no longer experimental add-ons – they are the backbone of next-generation MSP operations. This session will explore how MSPs can integrate AI-driven tools not just to optimise workflows, but to build intelligent, observable environments that provide deep visibility into performance, security and client experience. We’ll discuss how observability platforms, predictive analytics and automated remediation can help MSPs operate more efficiently, reduce human error and scale confidently. Real-world use cases will highlight how leading MSPs are overcoming integration challenges, managing data complexity and measuring ROI from these technologies.
Delivering Client Value in the Hybrid Era – Service Innovation and Ecosystem Partnerships
28th Oct 2026
Client expectations are shifting as IT environments become more complex and distributed. In this roundtable, we’ll explore how MSPs can build deeper, more strategic client relationships by innovating their service portfolios and partnering effectively within ecosystems and marketplaces. We’ll look at how tailored service delivery, co-managed models and modular platform approaches can create new value streams, as well as how MSPs can position themselves as orchestrators across hybrid and edge environments. The discussion will focus on differentiation, long-term engagement strategies and how to align client outcomes with evolving technology landscapes.
Scaling and Monetising the Modern MSP – New Models for Growth and Value Creation
09th Dec 2026
As the MSP market matures, business leaders are looking for smarter ways to scale, differentiate and maximise long-term value. This session will explore how MSPs can evolve their business models to capture new growth opportunities – from recurring revenue streams and service marketplaces to data-driven services and strategic partnerships. We’ll also discuss M&A dynamics, valuation trends and what buyers are looking for in a modern MSP. Whether your goal is to scale organically, attract investment or prepare for exit, this roundtable will offer practical insights into how to position your business for the next stage of growth.
Get In Touch
If you have any questions about the MSP Channel Insights Roundtables, or would like to enquire about participating in, or sponsoring a future event, please contact us using the details below:
Email: sukhi.bhadal@angelbc.com
Phone: +44 (0)24 7671 8970
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