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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Intelligent automation can unlock $850 million annual value for CSPs

CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.

IoT ROI is less than three years

Over half of business and IT leaders now expect return on investment for IoT projects within three...

AT&T and Vodafone Business team up

Collaboration will enhance safety, security and entertainment solutions for multi-national...

IT practitioners and managers' wages are closing in, as appetite for automation increases

DevOps practitioner salaries increase worldwide, as growing demand for IT talent and automation...

Traxens joins European DataPorts project

H2020 program will boost transition of European seaports from connected and digital to smart and...

Retail industry faces network downtime challenges

A new study from Cradlepoint, the leader in cloud-delivered LTE and 5G Ready wireless network edge...

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