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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Kerlink gateways power IoT network

When the Port of Moerdijk had a large wind farm installed at the Southern Netherlands municipality...

Thales, Telstra, Microsoft and Arduino deliver scalable trust for IoT

Thales, Telstra, Microsoft and Arduino have implemented the GSMA IoT SAFE solution to address the...

Armis and Gigamon team up

Leading agentless device security platform provider Armis, and cloud visibility and analytics...

IoT technology used to study cliff stability at Tutankhamun’s tomb

IoT technology is preserving Ancient Egypt’s heritage under a geological research project to...

A faultering frontline?

Research by Harvard Business Review Analytic Services, sponsored by ThoughtSpot, shows only 7% of...

Powering predictive IT

Splunk has introduced a new version of Splunk® IT Service Intelligence (ITSI) that can help IT...

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