AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Rackspace enables Innovyze's digital twins

Rackspace Technology has provided Internet of Things (IoT) and Cloud Native Development...

Automotive industry set to accelerate smart factories investment

Auto industry plans to make 44% of its factories smart in next five years – but companies must...

Satellite IoT market to reach $5.9bn by 2025, 30.3mn devices

Analyst firm finds that initial market growth will not take away from LPWAN market, but competition...

Eseye launches Global Professional Services Organisation

New services help customers advance a futureproof IoT strategy, develop optimised devices that...

Europe embraces emerging technologies

By 2020, nearly 40 percent of European organisations plan to deploy artificial intelligence and...

Make IoT data actionable

Splunk has introduced Splunk for Industrial IoT, Splunk’s first Internet of Things (IoT)...

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