AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Permanent roaming - a barrier to IoT success

Complexity and the reluctance of operators and regulators to support permanent roaming means...

Public sector IoT projects fail at pilot stage

Nearly three-quarters (74%) of public sector IT decision-makers say that their organisation has not...

Qualcomm debuts IoT solutions

Next-generation solutions deliver advanced Edge-AI performance, innovative power-efficiency, 5G...

Crosser and Paessler partner to enable central monitoring of IT and OT

Crosser, an expert in edge analytics, integration and automation software and network monitoring...

Sheffield streets come to life

Streets Ahead contractor Amey partners with Smart City operator Connexin to build the latest UK...

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of...

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