AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Digital twins are entering mainstream use

Thirteen per cent of organisations implementing Internet of Things (IoT) projects already use...

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of...

Cameras and cars will drive IoT market

Outdoor surveillance cameras will be the largest market for 5G Internet of Things (IoT) solutions...

Simplifying and accelerating enterprise IoT projects

Cradlepoint has announced a platform integration with Microsoft Azure that will make it faster and...

Nokia to provide enterprise IoT services to Smart in the Philippines

Deal will see nationwide deployment of IoT coverage for enterprises enabled by Nokia’s Worldwide...

Twilio partners with Microsoft Azure IoT

IoT solutions often ignore identity and authentication best practices due to cost and complexity,...

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