AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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WiTCOM deploys ADVA’s NFV hosting platform

Open uCPE solution built on Ensemble Connector and Turbo IPsec vRouter hosts IoT, surveillance and...

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of...

Hitachi Vantara strengthens Lumada portfolio

Hitachi Vantara has introduced Lumada Maintenance Insights solutions that will expand the Lumada...

Chunghwa Telecom selects Ericsson IoT Accelerator to drive enterprise IoT

Deal to enable IoT opportunities for Chunghwa’s enterprise customers through Ericsson IoT...

How AI can improve human decisions in IoT applications

CA Technologies is participating in scientific research to discover how Internet of Things (IoT)...

Eseye partners with Verizon

Enables customers to localise IoT devices in the US and eliminate permanent roaming issues.

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