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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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KDDI partners with Orange Business Services

Automotive manufacturers Toyota and Mazda leverage connected car capabilities for improved customer...

The IET joins Smart Buildings Show line-up

The Institution of Engineering and Technology (IET) has joined the line-up for this year’s Smart...

Hitachi Vantara enhances Lumada

The addition of Io-Tahoe’s Data Automation capabilities will extend governance and data quality...

Sheffield streets come to life

Streets Ahead contractor Amey partners with Smart City operator Connexin to build the latest UK...

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of...

Danger - unauthorised devices in the workplace

1,500 per cent increase in IoT traffic through the Zscaler Cloud highlights dangerous rise in...

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