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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Spherica launches Synaptek, a new Intelligent Automation division

Synaptek is a new Digital Innovation Division dedicated to enabling better ways of working through...

Mindtree opens European headquarters in London

Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.

Helping with wildlife conservation

Nominet's IoT Tools are now open source and being used by international conservation charity ZSL...

Global IoT market will surpass the $1 trillion mark by 2024

The global internet of things (IoT) market by revenue will be worth $1.1 trillion by 2024, with...

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

Intelligent automation can unlock $850 million annual value for CSPs

CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.

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