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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Artificial Intelligence at a critical juncture

Calls for international regulation and upskilling increase.

Consortium embraces FOG

The IIC, now incorporating OpenFog, is the single-largest organization focused on IIoT, AI, fog and...

What to make of the machine identity crisis?

Every machine needs a unique identity in order to authenticate itself and communicate securely with...

Survey raises privacy and security concerns for IoT manufacturers

New research shows privacy, security are frequently key consumer concerns and drive buying...

Forecasts 5G IoT revenue to reach $8 billion by 2025

A study from Juniper Research has found that total operator-billed revenue from 5G IoT connections...

Precise learning from imbalanced data sets

Fujitsu Laboratories Ltd. is developing "Wide Learning," a machine learning technology capable of...

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