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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Insecure IoT?

Report reveals a 700% increase in IoT-specific malware and the ‘chattiest’ IoT devices.

Millions of vulnerable people to benefit from new IoT monitoring service

Memo Hub monitors a person’s daily activity and flags potential minor issues before they become a...

Traxens trials Internet-of–Things (IoT) network in port environment

Pilot project from big data and fleet management specialist aimed at providing better overview of...

Monitoring Mount Etna

In a novel example of the broad applications of LoRaWAN® Internet of Things (IoT) connectivity,...

Blend is best

50% of consumers want blend of technology and human input in retail experience.

IoT technology used to study cliff stability at Tutankhamun’s tomb

IoT technology is preserving Ancient Egypt’s heritage under a geological research project to...

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