AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Hitachi Vantara strengthens Lumada portfolio

Hitachi Vantara has introduced Lumada Maintenance Insights solutions that will expand the Lumada...

IoT partnership

Collaboration makes it easier for customers to deploy Internet of Things (IoT) solutions across...

Connecting the IoT edge

Cisco is extending intent-based networking to some of the most challenging work environments on...

Eseye launches Global Professional Services Organisation

New services help customers advance a futureproof IoT strategy, develop optimised devices that...

IoT devices under constant attack

Cyxtera Technologies has released findings from an extensive research project, the “Detection of...

Queen’s researchers design a new computing system that can reduce delays on smart devices

Computer scientists at Queen’s University Belfast have designed a new innovative system to reduce...

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