AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automotive industry set to accelerate smart factories investment

Auto industry plans to make 44% of its factories smart in next five years – but companies must...

Industrial revolution is here to stay

The manufacturing landscape is about to change and change in a big way, according to ABI Research,...

German enterprises move towards smart factories

ISG Provider Lens report finds German manufacturers looking to modernize through machine learning,...

IIC and OpenFog Consortium join forces

Under the IIC umbrella, the combined membership will accelerate the adoption of the IIoT, fog and...

Automate or die?

Automation enables agility, increases speed, and drives top-line revenue while freeing up resources...

BitBox USA and EdgeMicro partner

BitBox USA and EdgeMicro, a leading edge colocation company, continue their partnership to meet...

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