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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IoT challenges security teams

In a Palo Alto Networks study, technology leaders acknowledged they need to step up security to...

Thales, Telstra, Microsoft and Arduino deliver scalable trust for IoT

Thales, Telstra, Microsoft and Arduino have implemented the GSMA IoT SAFE solution to address the...

ANS partners with Bruntwood to drive intelligent business decisions using IoT

Cloud service provider, ANS Group, is set to support leading property company, Bruntwood, in...

Global IoT interoperability takes step forward

International standards initiative oneM2M has welcomed a range of new members as organisations...

Manufacturers’ feel they are being left behind in the IoT race

Research from Ubisense finds 40% of global manufacturers don’t know how to get started with IoT,...

IoT is vital for our future success

Vodafone Business has launched its 2020 IoT Spotlight report, focused on the impact IoT is having...

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