AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automotive industry set to accelerate smart factories investment

Auto industry plans to make 44% of its factories smart in next five years – but companies must...

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

Nordex Group adopts IoT to manage clean-energy wind farms

Software AG's Cumulocity IoT has been selected by The Nordex Group, a global manufacturer of...

IoT goes mainstream in 2019

The Internet of Things, once a niche technology for startups, is now a technology that multimillion...

GE launches $1.2 billion industrial IoT company

New GE-owned, independently run entity will be established to expand company’s leadership in IIoT...

Global IoT interoperability takes step forward

International standards initiative oneM2M has welcomed a range of new members as organisations...

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