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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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oneM2M joins forces with the ICA to accelerate global IoT standards

Both parties are aligning their work to deliver on their vision of developing an open,...

Public sector IoT projects fail at pilot stage

Nearly three-quarters (74%) of public sector IT decision-makers say that their organisation has not...

ITU case study maps the Moscow ‘smart city’ journey

Moscow reports experience with Key Performance Indicators for Smart Sustainable Cities.

GE launches $1.2 billion industrial IoT company

New GE-owned, independently run entity will be established to expand company’s leadership in IIoT...

Helping to drive 5G network transformation

DigiCert ONEⓇ support for strong authentication in dynamic environments, scalability and...

MSPs turn to cybersecuity and IoT for expansion

Cybersecurity specialisation and services linked to the Internet of Things lead the next wave of...

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