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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Vodafone Internet of Things (IoT) Barometer reports move toward mainstream

74% of businesses that use IoT say that non-adopters will have fallen behind rivals within five...

IoT growth to generate over 79 zettabytes of data

The number of devices connected to the Internet, including the machines, sensors, and cameras that...

Pivot3 partners with Lenovo for IoT at the edge

Bundled appliances with Lenovo accelerate adoption of Pivot3 intelligent HCI in mission-critical...

Powering predictive IT

Splunk has introduced a new version of Splunk® IT Service Intelligence (ITSI) that can help IT...

IoT devices now prevalent in 40 per cent of households

Avast and Stanford University present findings from the largest empirical analysis of the state of...

IT practitioners and managers' wages are closing in, as appetite for automation increases

DevOps practitioner salaries increase worldwide, as growing demand for IT talent and automation...

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