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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Intelligent technology will shape the future of retail

Amido research shows 88% of retail tech decision makers (TDMs) see the potential of the likes of...

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

MSPs turn to cybersecuity and IoT for expansion

Cybersecurity specialisation and services linked to the Internet of Things lead the next wave of...

Cisco data centre goes anywhere your data is

Application innovation is at the heart of the digital economy. A new era of apps is redefining what...

KDDI partners with Orange Business Services

Automotive manufacturers Toyota and Mazda leverage connected car capabilities for improved customer...

Pivot3 partners with Lenovo for IoT at the edge

Bundled appliances with Lenovo accelerate adoption of Pivot3 intelligent HCI in mission-critical...

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