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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Signify’s connected lighting helps M&S run its operations more effectively

Signify launches Interact Retail multisite management in collaboration with Marks & Spencer.

Mindtree opens European headquarters in London

Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.

Global financial services industry bullish towards disruptive technology

Two thirds of financial services executives say disruptive technologies will have a positive impact...

Retailers must ‘go the extra mile’ to overcome inefficient and unprofitable delivery models

Capgemini global study finds 3 in 4 customers would increase spend and be more willing to try new...

Shell expands strategic collaboration with Microsoft

Shell appoints C3 IoT and Microsoft Azure as its AI platform.

Public sector IoT projects fail at pilot stage

Nearly three-quarters (74%) of public sector IT decision-makers say that their organisation has not...

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