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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Smart factories set to boost global economy by $1.5 trillion by 2023

Manufacturers plan to invest more than ever in smart factories but challenges in scaling must be...

Signify’s connected lighting helps M&S run its operations more effectively

Signify launches Interact Retail multisite management in collaboration with Marks & Spencer.

Telensa partners with Yotta to enable cities to control their streetlights from one platform

Strategic partnership will combine Telensa’s global #1 smart street lighting CMS with Yotta’s...

IoT performance problems could derail operations and significantly damage revenues

Over two-thirds of CIOs say IoT will become a major burden as IoT multiplies the complexity of...

Taking the 'i' out of IoT

Syniverse has published the findings of research conducted by Omdia into the concerns and...

Traxens trials Internet-of–Things (IoT) network in port environment

Pilot project from big data and fleet management specialist aimed at providing better overview of...

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