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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Mindtree to acquire NxT Digital Business of L&T

Acquisition to enhance Mindtree’s cloud-based IoT and AI capabilities for Industry 4.0.

IoT for logistics

Intel has introduced the Intel® Connected Logistics Platform (Intel® CLP), a cost-effective...

Global financial services industry bullish towards disruptive technology

Two thirds of financial services executives say disruptive technologies will have a positive impact...

Organisations are gearing up for more ethical and responsible use of Artificial Intelligence

Ninety-two per cent of AI leaders train their technologists in ethics; 74 per cent evaluate AI...

IoT data - the next Netflix?

Data insights will move from digital to physical interactions with the mining of vast new sources...

DevicePilot secures £1.7 million funding for IoT Service Monitoring platform

DevicePilot, the company behind the world’s leading Service Monitoring platform for connected...

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