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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automate or die?

Automation enables agility, increases speed, and drives top-line revenue while freeing up resources...

Traxens trials Internet-of–Things (IoT) network in port environment

Pilot project from big data and fleet management specialist aimed at providing better overview of...

Make IoT data actionable

Splunk has introduced Splunk for Industrial IoT, Splunk’s first Internet of Things (IoT)...

How AI can improve human decisions in IoT applications

CA Technologies is participating in scientific research to discover how Internet of Things (IoT)...

IoT could halve food wastage before the end of the decade

Real-time data tracking could spell the end of food lost or wasted in transit.

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely...

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