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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Nokia enables China Mobile with enterprise IoT connectivity globally

Nokia and China Mobile reached a strategic agreement to provide seamless IoT global connectivity...

AT&T and Vodafone Business team up

Collaboration will enhance safety, security and entertainment solutions for multi-national...

The IET joins Smart Buildings Show line-up

The Institution of Engineering and Technology (IET) has joined the line-up for this year’s Smart...

Ericsson and Volvo Cars sign five-year Connected Vehicle Cloud deal

Ericsson Connected Vehicle Cloud (CVC) platform with global operational support to benefit Volvo...

IoT data - the next Netflix?

Data insights will move from digital to physical interactions with the mining of vast new sources...

Almost half of companies still can’t detect IoT device breaches

Use of blockchain technology to help secure IoT data, services and devices doubles in a year.

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