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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Public sector IoT projects fail at pilot stage

Nearly three-quarters (74%) of public sector IT decision-makers say that their organisation has not...

Global industry accelerating IoT adoption in response to Covid-19

A new report - Industrial IoT in the Time of Covid-19 – finds rapid increase and high level of...

City of Tampere and Tieto develop AI-IoT test solution for pedestrian traffic safety

The City of Tampere, Finland and Tieto, a leading Nordic IT services and software company, have...

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

Satellite IoT market to reach $5.9bn by 2025, 30.3mn devices

Analyst firm finds that initial market growth will not take away from LPWAN market, but competition...

HPE addresses the edge

New IoT and edge offerings, and partner program, accelerate deployment of personalized digital...

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