AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Cisco study predicts dramatic changes in IT operations

Cisco has launched its new IT Operations Readiness Index revealing how data is transforming the way...

Ericsson and Volvo Cars sign five-year Connected Vehicle Cloud deal

Ericsson Connected Vehicle Cloud (CVC) platform with global operational support to benefit Volvo...

Predicitng the future of privacy and cybersecurity

Advanced technologies such as AI, blockchain and continuous authentication to transform the...

Neeco and Tata Communications collaborate on IoT services

Neeco Global ICT Services, a leading global provider of complex ICT services, has become a customer...

Retail industry faces network downtime challenges

A new study from Cradlepoint, the leader in cloud-delivered LTE and 5G Ready wireless network edge...

Wireless Logic expands European footprint with the acquisition of Things Mobile

Wireless Logic, a global leading IoT connectivity platform provider, is further strengthening its...

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