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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

Forecasts 5G IoT revenue to reach $8 billion by 2025

A study from Juniper Research has found that total operator-billed revenue from 5G IoT connections...

Cisco data centre goes anywhere your data is

Application innovation is at the heart of the digital economy. A new era of apps is redefining what...

SaaS security and visbility for IoT and OT networks

Nozomi Networks Vantage empowers a new generation of cyber and physical system security with the...

oneM2M joins forces with the ICA to accelerate global IoT standards

Both parties are aligning their work to deliver on their vision of developing an open,...

What to make of the machine identity crisis?

Every machine needs a unique identity in order to authenticate itself and communicate securely with...

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