AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Mindtree opens European headquarters in London

Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

Hitachi Vantara enhances Lumada

The addition of Io-Tahoe’s Data Automation capabilities will extend governance and data quality...

The IET joins Smart Buildings Show line-up

The Institution of Engineering and Technology (IET) has joined the line-up for this year’s Smart...

Verizon Business to accelerate IoT solution creation and deployment with Microsoft Azure

Verizon Business plans to simplify and accelerate end-to-end IoT solution creation by providing all...

Securing edge devices

Use of IoT devices is proliferating in every industry, and with this growth comes risk – reports...

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