AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely...

'Breakthrough' efficiency for IoT video security networks

Pluribus Networks has introduced the Pluribus IoT Video Security Fabric. Working with Dell...

91% of the UK would like better privacy laws for IoT devices

Research shows that despite GDPR, consumers still have clear concerns about responsible data use...

Automotive industry set to accelerate smart factories investment

Auto industry plans to make 44% of its factories smart in next five years – but companies must...

Report sheds light on smart city expectations

Nutanix has sponsored a new report sponsored written by The Economist Intelligence Unit entitled...

Nordex Group adopts IoT to manage clean-energy wind farms

Software AG's Cumulocity IoT has been selected by The Nordex Group, a global manufacturer of...

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