AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Remote digital monitoring part of COVID-19 response

Chelsea and Westminster Hospital NHS Foundation Trust and its charity CW+ are playing a central...

Artificial Intelligence at a critical juncture

Calls for international regulation and upskilling increase.

Perch helps to elevate the customer experience

Perch brings Internet of Things (IoT) technology to physical and digital displays that modernize...

Permanent roaming - a barrier to IoT success

Complexity and the reluctance of operators and regulators to support permanent roaming means...

Gartner identifies top 10 strategic IoT technologies and trends

Gartner has highlighted the top strategic Internet of Things (IoT) technology trends that will...

Cisco study predicts dramatic changes in IT operations

Cisco has launched its new IT Operations Readiness Index revealing how data is transforming the way...

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