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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Organisations are gearing up for more ethical and responsible use of Artificial Intelligence

Ninety-two per cent of AI leaders train their technologists in ethics; 74 per cent evaluate AI...

10 methods to mitigate IoT security threats

​​Cyber Security Services, an emerging cyber security consulting company, has released its top...

EDF Energy deploys IIoT

Remote monitoring capabilities to increase value to customers whilst reducing carbon footprint.

Bosch plays tag to boost construction productivity

Bosch has launched TRACI, an IoT solution designed specifically for the construction industry. The...

Connexin to launch UK’s first IoT network nationwide

IoT and Smart City operator to expand LoRaWAN connectivity across the UK to support the development...

IoT technology used to study cliff stability at Tutankhamun’s tomb

IoT technology is preserving Ancient Egypt’s heritage under a geological research project to...

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