AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Helping to drive 5G network transformation

DigiCert ONEⓇ support for strong authentication in dynamic environments, scalability and...

91% of the UK would like better privacy laws for IoT devices

Research shows that despite GDPR, consumers still have clear concerns about responsible data use...

SaaS security and visbility for IoT and OT networks

Nozomi Networks Vantage empowers a new generation of cyber and physical system security with the...

IoT developers to benefit from latest issue of international interoperability standard

Developers ‘toolbox’ to get significant upgrade, says global IoT standards initiative oneM2M.

Accelerating connected car development

IoT connectivity and network insights through Tata Communications MOVE™ will safeguard data, help...

Millions of vulnerable people to benefit from new IoT monitoring service

Memo Hub monitors a person’s daily activity and flags potential minor issues before they become a...

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