AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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91% of the UK would like better privacy laws for IoT devices

Research shows that despite GDPR, consumers still have clear concerns about responsible data use...

Dimension Data and Cisco move ahead with co-innovation agreement

Dimension Data and Cisco have reached a new co-innovation agreement, to develop a deeper...

Software AG introduces 'major advance' in self-service analytics for IoT

“Self-service” analytics that can monitor and respond to IoT data in real-time now available to...

WiTCOM deploys ADVA’s NFV hosting platform

Open uCPE solution built on Ensemble Connector and Turbo IPsec vRouter hosts IoT, surveillance and...

Software AG and Cotham Technologies partner

Speeds ups rollout of apps and slashes cost of ownership.

GE launches $1.2 billion industrial IoT company

New GE-owned, independently run entity will be established to expand company’s leadership in IIoT...

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