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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Crosser and Paessler partner to enable central monitoring of IT and OT

Crosser, an expert in edge analytics, integration and automation software and network monitoring...

Thales 'revolutionises' IoT "out-of-the-box" connectivity

Breakthrough connectivity solution greatly simplifies and digitalises the IoT journey allowing...

Software AG introduces 'major advance' in self-service analytics for IoT

“Self-service” analytics that can monitor and respond to IoT data in real-time now available to...

KDDI partners with Orange Business Services

Automotive manufacturers Toyota and Mazda leverage connected car capabilities for improved customer...

Intelligent technology will shape the future of retail

Amido research shows 88% of retail tech decision makers (TDMs) see the potential of the likes of...

Europe embraces emerging technologies

By 2020, nearly 40 percent of European organisations plan to deploy artificial intelligence and...

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