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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

Attacks using IoT devices and Windows SMB escalate in 2019

F-Secure's global honeynet measured twelve times more attack events in H1 2019 than in H1 last year.

Majority of organisations plan automation investment

New survey reveals that 48% accelerated automation projects as a result of the pandemic, with cost...

41 billion missing IoT devices

The biggest prediction miss in the history of IT?

Queen’s researchers design a new computing system that can reduce delays on smart devices

Computer scientists at Queen’s University Belfast have designed a new innovative system to reduce...

Industry’s first SD-WAN solution for desktop, mobile and IoT devices?

New solution will allow mobile users to connect to enterprise clouds and applications via SD-WAN,...

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