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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Siemens and SAS partner to deliver AI-embedded IoT analytics for edge and cloud

Siemens’ MindSphere embeds SAS streaming analytics to meet growing demands for IoT analytics with...

Kerlink gateways power IoT network

When the Port of Moerdijk had a large wind farm installed at the Southern Netherlands municipality...

Fewer than 50% of enterprises have deployed intelligent automation technology

86% of IT executives surveyed believe human work, AI systems, and robotic automation must be...

Increase in endpoint and IoT security incidents

Malware, insecure networks, and remote access top list of concerns as organisations embracing home...

IoT security in the spotlight

DigiCert’s 2018 State of IoT survey reveals security as the top concern as IoT takes centre stage...

IoT goes mainstream in 2019

The Internet of Things, once a niche technology for startups, is now a technology that multimillion...

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