AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Smart Buildings Show 2019 opens for registration

The UK’s cornerstone Smart Buildings event is back with more visitors, more stands and more...

Huawei launches Digital Platform for Smart Cities

Huawei’s digital platform based on leading new ICT empowers Smart City+.

Signify’s connected lighting helps M&S run its operations more effectively

Signify launches Interact Retail multisite management in collaboration with Marks & Spencer.

IoT devices under constant attack

Cyxtera Technologies has released findings from an extensive research project, the “Detection of...

Taking the 'i' out of IoT

Syniverse has published the findings of research conducted by Omdia into the concerns and...

Traxens trials Internet-of–Things (IoT) network in port environment

Pilot project from big data and fleet management specialist aimed at providing better overview of...

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