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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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McConnell Dowell chooses Orange Business Services to deliver smart IoT solution for construction sites

McConnell Dowell, a leading infrastructure construction company has selected Orange Business...

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of...

Smart Building market to hit $92.5bn by 2025, driven by worker productivity goals

Rethink Technology Research finds that smart building penetration of the total commercial and...

Armis and Gigamon team up

Leading agentless device security platform provider Armis, and cloud visibility and analytics...

Nokia WING to enable worldwide IoT connectivity for HMD Global’s enterprise data solution

Nokia Worldwide IoT Network Grid (WING) will provide seamless connectivity as a service for HMD’s...

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