NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Shell appoints C3 IoT and Microsoft Azure as its AI platform.
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One of Europe’s leading IoT connectivity platform providers, Wireless Logic, recently launched...
IoT provider offers real-time tracking and remote management of assets.
IoT and Smart City operator to expand LoRaWAN connectivity across the UK to support the development...
The Internet of Things, once a niche technology for startups, is now a technology that multimillion...