AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely...

Forecasts 5G IoT revenue to reach $8 billion by 2025

A study from Juniper Research has found that total operator-billed revenue from 5G IoT connections...

Increase in endpoint and IoT security incidents

Malware, insecure networks, and remote access top list of concerns as organisations embracing home...

Blend is best

50% of consumers want blend of technology and human input in retail experience.

Millions of vulnerable people to benefit from new IoT monitoring service

Memo Hub monitors a person’s daily activity and flags potential minor issues before they become a...

Eseye partners with Verizon

Enables customers to localise IoT devices in the US and eliminate permanent roaming issues.

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