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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IoT could halve food wastage before the end of the decade

Real-time data tracking could spell the end of food lost or wasted in transit.

Revenue from IoT related services will total $96bn in APAC by 2023

The marketplace for Internet of Things (IoT) related services, which includes connectivity,...

Connexin to launch UK’s first IoT network nationwide

IoT and Smart City operator to expand LoRaWAN connectivity across the UK to support the development...

10 methods to mitigate IoT security threats

​​Cyber Security Services, an emerging cyber security consulting company, has released its top...

Organisations vulnerable to IoT-based attacks

New data from Extreme Networks reveals that IoT is barreling toward the enterprise, but...

IoT devices now prevalent in 40 per cent of households

Avast and Stanford University present findings from the largest empirical analysis of the state of...

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