AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IoT is important, but barriers remain

New VansonBourne Survey, Sponsored by Software AG, finds 25% of respondents rank IoT as their most...

Workz launches IoT platform to enable businesses to streamline operations

IoT provider offers real-time tracking and remote management of assets.

SaaS security and visbility for IoT and OT networks

Nozomi Networks Vantage empowers a new generation of cyber and physical system security with the...

Microshare forms global alliance with Rackspace

Microshare Inc., a leader in workplace building solutions like contact tracing, predictive...

oneM2M joins forces with the ICA to accelerate global IoT standards

Both parties are aligning their work to deliver on their vision of developing an open,...

IoT investment on the increase

Despite the disruptive impacts of COVID-19, 47% of organizations plan to increase their investments...

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