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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Traxens selects AVSystem for efficient management of smart containers

Traxens, expert in providing high value data and services for the supply chain industry, and...

EDF Energy deploys IIoT

Remote monitoring capabilities to increase value to customers whilst reducing carbon footprint.

Organisations are gearing up for more ethical and responsible use of Artificial Intelligence

Ninety-two per cent of AI leaders train their technologists in ethics; 74 per cent evaluate AI...

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely...

Insecure IoT?

Report reveals a 700% increase in IoT-specific malware and the ‘chattiest’ IoT devices.

Retailers must ‘go the extra mile’ to overcome inefficient and unprofitable delivery models

Capgemini global study finds 3 in 4 customers would increase spend and be more willing to try new...

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