AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Businesses set to miss out on the true benefits of automation

New Capgemini report reveals that upskilling programs help fulfil automation’s productivity...

Danger - unauthorised devices in the workplace

1,500 per cent increase in IoT traffic through the Zscaler Cloud highlights dangerous rise in...

Infinidat joins forces with VMware to tackle IoT security threats

Infinidat, provider of multi-petabyte data storage solutions, has joined forces with VMware to...

Predicitng the future of privacy and cybersecurity

Advanced technologies such as AI, blockchain and continuous authentication to transform the...

Connexin to launch UK’s first IoT network nationwide

IoT and Smart City operator to expand LoRaWAN connectivity across the UK to support the development...

Traxens trials Internet-of–Things (IoT) network in port environment

Pilot project from big data and fleet management specialist aimed at providing better overview of...

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