AI

Consumers confused by mobility jargon

Posted 7 years ago in by Phil Alsop

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Posted 7 years ago in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Workz launches IoT platform to enable businesses to streamline operations

IoT provider offers real-time tracking and remote management of assets.

IoT performance problems could derail operations and significantly damage revenues

Over two-thirds of CIOs say IoT will become a major burden as IoT multiplies the complexity of...

Report sheds light on smart city expectations

Nutanix has sponsored a new report sponsored written by The Economist Intelligence Unit entitled...

IoT partnership

Collaboration makes it easier for customers to deploy Internet of Things (IoT) solutions across...

IoT goes mainstream in 2019

The Internet of Things, once a niche technology for startups, is now a technology that multimillion...

IT practitioners and managers' wages are closing in, as appetite for automation increases

DevOps practitioner salaries increase worldwide, as growing demand for IT talent and automation...

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