NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Computer scientists at Queen’s University Belfast have designed a new innovative system to reduce...
Research from Ubisense finds 40% of global manufacturers don’t know how to get started with IoT,...
Fewer than half of cybersecurity professionals have a plan in place to deal with IoT attacks,...
Remote monitoring capabilities to increase value to customers whilst reducing carbon footprint.
Capgemini global study finds 3 in 4 customers would increase spend and be more willing to try new...
Collaboration will enhance safety, security and entertainment solutions for multi-national...