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Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IoT heads top list from CompTIA

The Internet of Things (IoT) is the emerging technology that offers the most immediate...

The edge - opportunity or hurdle?

The ability of organizations to realize business value from data increasingly depends on their...

Queen’s researchers design a new computing system that can reduce delays on smart devices

Computer scientists at Queen’s University Belfast have designed a new innovative system to reduce...

Nokia to provide enterprise IoT services to Smart in the Philippines

Deal will see nationwide deployment of IoT coverage for enterprises enabled by Nokia’s Worldwide...

Taking the 'i' out of IoT

Syniverse has published the findings of research conducted by Omdia into the concerns and...

What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

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