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NEWS

Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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NEWS

Workforce crisis sparks debate over HR & IT merger

New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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NEWS

HP expands Workforce Experience Platform

AI-powered platform offers new capabilities across device management, sentiment analysis, and predictive lifecycle planning.

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NEWS

Infosys and LogicMonitor collaborate

Driving enhanced operational efficiency and observability with Infosys AIOps Insights and LogicMonitor’s Edwin AI.

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NEWS

Nine in ten public sector organisations to focus on agentic AI in the next 2-3 years

Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiatives.

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NEWS

LTIMindtree, Eurobank and Fairfax Digital Services collaborate to build Digital Innovation Hub in Cyprus

This centre will facilitate the development of Advanced Digital Solutions for Eurobank, Fairfax and other EU customers.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Consumers in UK remain underwhelmed despite big “digital switch”

Businesses that fail to capitalise on public’s digital curiosity risk losing customers, say 51%...

Distributed workforce growth is redefining global business

SOTI warns of need to better manage rapid expansion of devices or risk losing out on efficiency and...

Employees struggle with ‘information overload’ as working from home becomes the norm

One in three UK office workers do not feel equipped with the digital tools to move to remote...

Keepit report highlights importance of data governance in the age of AI and cyberthreats

Intelligent data governance: Guiding CISOs and CIOs towards cyber resilience through data...

Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...

Dell Technologies and TD SYNNEX launch AI Labs In Germany, France and UK

Collaboration between Dell and TD SYNNEX gives channel partners access to AI solutions, testing...

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