Remote Task Manager allows for faster, seamless and proactive IT management

Saving time and clicks: IT support teams can now use the remote task manager to check deployed devices before the user notices a problem.

Friday, 26th May 2017 Posted 7 years ago in by Phil Alsop

TeamViewer reveals that a new feature that has been added to ITbrain, TeamViewer’s efficient IT-Management solution: The new Remote Task Manager will save IT support teams time by allowing users to view and manage running processes and services of a device without having to remotely access that machine.

ITbrain’s new Remote Task Manager is a web-based console that conveniently facilitates the daily business of help desk agents, supporters, and IT administrators. For example: IT helpdesk staff at a Managed Service Provider may receive a call from a customer because of a software application that is no longer responding. With the new Remote Task Manager, IT helpdesk staff can effortlessly have a look, identify the error, and stop the underlying process so that the customer can re-start the application without any issues. They can do all of this without even remotely accessing the machine in question.

ITbrain is a cloud-based IT management solution for businesses. It provides users with monitoring, asset tracking, anti-malware, and backup capabilities. Developed by TeamViewer, ITbrain is completely integrated into the TeamViewer experience and provides a proactive support tool for IT support teams. It lets teams create individual policies and take preventative action before users even notice an issue with their device. ITbrain also helps businesses to make cost savings by centrally accounting IT systems, reduce downtime, prevent data loss and drive savings through proactively managing the IT function.

“The simplicity of ITbrain provides users with a lean approach to IT management, saving businesses money and support teams time,” comments Frank Ziarno, Senior Product Manager at TeamViewer. “The addition of Remote Task Manager is as a direct result of all the valuable feedback we’ve received from our customers. We are constantly working to improve the quality of ITbrain Monitoring and features, and we have listened and delivered a solution that will not only save IT support teams time, but also allow them to be even more proactive in their device checks by spotting a problem before the user has even noticed it.”