IT departments are wasting huge amounts of time helping employees to use presentation technology in the boardroom – and it’s Generation X and Millennials that struggle the most, rather than their more experienced colleagues.
New research commissioned by Barco ClickShare and conducted by independent research agency Vanson Bourne suggests the average worker still regularly fails to set up presentations without IT support, leading to meetings being disrupted, business being affected and IT departments suffering a huge drain on time and resources.
The global study surveyed 1,250 IT decisions makers from companies in the UK, US, Germany and France. Surprisingly, it is not the oldest employees that struggle the most with technology in the boardroom. It is Generation X and Millennials that IT professionals say require the most assistance and fare least well in the boardroom, while over 55s and Generation Z are far more self-sufficient.
Overall, boardroom technology was cited as the biggest IT challenge facing companies, both in the UK and globally. The IT department at an average company experiences 11 problems every week, taking more time to resolve than any other IT issue.
In the study, almost six in ten (58%) of those surveyed globally believed the root cause of IT issues in the boardroom was the fact that employees are not ‘digitally savvy’ enough to use the technology available to them. Meanwhile 86% of respondents believed their organisation’s employees should have better technology skills to be able to cope when things go wrong.
It was in the UK that the skills gap was most acute, with 65% of respondents believing the problem lay in employees’ lack of digital knowledge – the most of any surveyed country. There was also a clear North-South divide: only 55% of London respondents highlighted this as a key issue, compared to 74% in the North and Midlands.
Concerningly, UK employees were also the most dismissive when it came to tackling the problem themselves. UK respondents were more likely than any other country to report that employees do not believe it is their job to deal with technology problems (45% of respondents).
The IT decision makers surveyed also highlighted the detrimental impact that ineffective presentation technology can have on businesses, with more than 50% of respondents reporting that these issues were associated to a loss of business and damage to reputation. Nearly three quarters claimed that presentation technology issues caused important meetings to be postponed (72%), and had led to disputes between colleagues (73%).
The results underline the wider productivity problem faced by the UK which, according to the latest figures from the Office for National Statistics (ONS), lags at least 16% behind the rest of the G7 group of industrial nations in terms of national productivity.
