Digital struggle for NHS trusts

Research from SolarWinds reveals two-fifths of NHS trusts either have no digital transformation strategy, or have just begun to work on one.

Thursday, 31st May 2018 Posted 6 years ago in by Phil Alsop

Nearly a fifth (17 per cent) of NHS trusts and Clinical Commissioning Groups (CCGs) that responded to the survey have no digital transformation strategy in place, reveals research from SolarWinds, a leading provider of powerful and affordable IT management software. Additionally, a further 24 per cent of respondents have only just started to develop a strategy. This is despite nine in every 10 (88 per cent) respondents knowing about the NHS’s Five Year Forward View, which in 2014 provided NHS trusts with a plan of how the health service needs to adapt over the next five years. Now, almost four years later these same respondents are still tasked with the same mission, but a much shorter implementation window, to ensure that they can properly address quality of care and the overall health of the U.K. population.

The survey, conducted on behalf of SolarWinds by iGov[KO1] , received responses from 102 IT managers at NHS trusts and CCGs. In 2016, the government invested ?4 billion in a digital transformation programme to help NHS trusts implement their own strategies as part of the Five Year Forward View. This programme included initiatives such as making the NHS paperless and improving cybersecurity. However, the lack of development of digital transformation strategies, as found in this survey, suggests that financial investment in new tech alone is not enough to assist NHS trusts with this transformation.

“The NHS has so far relied on proven technology when it comes to their infrastructure. With the survey revealing that nearly a fifth of trusts haven’t begun their digital transformation at all, it is evident that implementing new strategies is not considered a simple, or necessary, process,” explained Paul Parker, chief technologist of federal and national government, SolarWinds. “This, however, should be the role of the IT teams within the healthcare industry—to integrate the most efficient technology solutions that then enable the medical staff to do their jobs.”

Further key findings from the survey include:

· The healthcare industry remains sceptical about the achievability of some initiatives and directives around digital transformation, such as the Paperless Initiative, which nearly half (47 per cent) of respondents thought was unachievable for the wider NHS

· A third of NHS trusts (29 per cent) view legacy technology as a significant barrier for their organisation for security, efficiency, and service delivery, with a further third (34 per cent) stating it was an issue, but not an immediate risk

· With four-fifths (80 per cent) of respondents finding competing priorities to be a significant roadblock on the journey to digital transformation, it’s clear that not enough is being done to make the digital transformation process organically evolutionary rather than uphill and revolutionary

“Public cloud, for example, could—and should—be adopted to improve data storage and accessibility, while allowing for ease of implementing cybersecurity measures, thereby meeting the suggestions of the government’s digital transformation programme," continued Parker. "This transition will also be eased from the use of monitoring and management tools that work across both new technologies, like cloud, and legacy environment infrastructure. Tools like this provide visibility into performance and efficiency, which will ease any anxiety about the transition and the continuation of services."