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Videos

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

The shift from outsourcing to true MSP-controlled offshore teams

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

There’s no such thing as an off-the-shelf AI agent

Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...

Expert Opinions

Rethinking AI: Why Shared Infrastructure Models Are Essential for Telecoms and Service Providers

By Yoram Novick, CEO, Zadara.

The next constraint on AI infrastructure - water?

By Moorthy Palanivelu, Regional Sales Manager, Envirogen.

Software under scrutiny: AppSec is now a make or break factor

By Priyank Savla, Vice President, Marketing, Invicti.

Why digital workflows are the next runway for UK airports

By Ryan Lacey, UK Transport Market Lead at Sopra Steria

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