BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.
Read More$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.
Read MoreNew report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
Read MoreSustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.
Read MoreManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.
Read MoreMitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.
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