Audio Library

From remote access to real control: how MSPs are rethinking security and operations In this interview, Francisco Ordillano, Founder (DE) & Founding Partner (UK) at CyberPlus, discusses why secure remote access has become a critical control point for modern organisations. He explores how partnerships, evolving platforms, and real-world use cases are helping MSPs address complexity, improve visibility, and adapt to increasingly distributed IT and operational environments.

Bringing order to network security in a multi-cloud era In this interview, Gal Yosef, Director of Solution Engineering at AlgoSec, discusses how AI is reshaping both cyber threats and defences, and why visibility, policy enforcement and operational discipline are becoming critical. He also explores the shift towards cloud firewall consolidation, security-led cloud selection, and how organisations are moving from fragmented tools to unified network security management.

Human spirit, strategy, and interaction: fuelling growth and connection in the channel Nancy Hammervik, Chief Channel Officer at GTIA, shares insights from 40 years in the tech channel. She explains how community, mentorship, and a “member-first” mindset drive real impact in the industry. Nancy also explores AI’s transformative potential, how it can solve business challenges, enhance work-life balance, and create new opportunities for growth and innovation.

Why collaboration is driving innovation in the future of IT services Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the industry. He explains why community, peer learning, and open knowledge-sharing are critical to keeping pace with change, helping providers manage risk and continue delivering real value in the evolving IT landscape.

Elevating MSP support: becoming trusted advisors in a complex IT landscape Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to become true business partners. He dives into practical strategies for helping clients adopt AI, streamline workflows, unify identity and device management, and balance security with productivity in increasingly hybrid and complex environments.

Beyond generative AI: agentic workflows in the MSP security stack In this interview, Doni Brass, VP of Products at Guardz, breaks down how Guardz is helping MSPs fight back against increasingly accessible cybercrime with automation, unified tools, and AI-powered triage. He shares insights on why fragmented security is failing, how MSPs can scale without drowning in complexity, and how the shift from generative AI to agentic, autonomous workflows is reshaping modern cybersecurity.

AI in action: applying probabilistic thinking to enterprise workflows Andy MacMillan, CEO of Alteryx, explores how organisations can scale AI effectively by empowering business analysts to work with data and probabilistic insights. He discusses building trust in AI outputs and integrating generative AI into workflows. He also highlights modernising legacy systems while keeping processes both visible and auditable.

From optional to essential: why email authentication is now a business priority In this conversation, Mike Anderson, Global Channels Director at EasyDMARC, explains why DMARC has shifted from an optional best practice to a critical requirement for modern organisations. He shares how EasyDMARC helps MSPs simplify complex email authentication, improve deliverability, and turn domain security into a scalable, recurring service opportunity.

Building trusted partnerships in the channel: AI, culture and the future of MSPs In this conversation, Sam Lambert, EMEA Channel Director at Gigamon, and Richard Betts, Founder and CEO of Vizst Technology, share candid insights into how AI is reshaping security operations. They explore what it really takes to move beyond tool sprawl, how organisations can practically embed AI education across teams, and how strong culture, alignment and genuine trust between vendors and MSPs turn collaboration into meaningful security outcomes.

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast' experimentation and internal testing to the impact on employee morale, client experience, and collaboration, they share how Integris is balancing innovation with human expertise.

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and cyber risk management into scalable, revenue-generating services. They discuss NIS2 expansion, Cyber Essentials, supply chain pressure, and why AI governance is fast becoming a board-level priority.

From SLAs to XLAs: why outcomes will define the next era of connectivity In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

Delivering digital transformation, without the elephant sandwich Matthew Irish, General Manager, Digital Services at Apogee Corporation, explains how and why many companies still find the idea of digital transformation overwhelming with multi-year projects that cost a fortune and never seem to end. Too often, businesses try to swallow the entire ‘elephant’ at once, leading to a massive, expensive, company-wide overhaul that creates more chaos than it solves. Matt outlines an alternative, smarter, less stomach-churning way to approach digital transformation. Instead of a huge, high-stakes project, he recommends a step-by-step approach that tackles one process at a time, making it easier to manage, less disruptive, and way more effective.

General disillusionment with GenAI, but (other) AI can help Maxime Vermeir, Senior Director of AI Strategy at ABBYY, discusses the results from ABBYY’s State of Intelligent Automation: GenAI Confessions 2025 survey, which reveals challenges in implementing Generative AI (GenAI) – prompting the use of other AI to improve outputs. He explains that businesses are spending money on GenAI tools that promise more than they can provide and advises that before moving forward with leveraging GenAI tools for agentic AI, companies need to first evaluate their current processes and create a visibility map of their workflow with data analytics tools such as process intelligence.

AI continues to drive UK datacentre market expansion Daniel Thorpe, Head of EMEA Data Centre Research at JLL, discusses the scale of demand for UK data centre real estate driven by AI, alongside the challenges and opportunities around power availability.

Rethinking MSP Partnerships: Paul Hettesheimer on Building True Support for Service Providers Paul Hettesheimer, VP Enterprise Sales (US), Hexnode, discusses how many vendors still treat MSPs like resellers, but such a model doesn’t really work – hence, the importance of building a dedicated MSP program that supports how MSPs operate. Hexnode has taken this approach with its Unified Endpoint Management (UEM) for MSPs solution, recently enhanced with an XDR capability. Paul explains how Hexnode supports MSPs in delivering value to their customers as they address the complexities of cybersecurity and more general IT operations.

Park Place Technologies launches 1st ever channel programme in Europe for Entuity Software™ solution Ian Anderson, Senior Director, Partner Sales, EMEA at Park Place Technologies, outlines the thinking behind the launch and shares his excitement as to the growth opportunity which exists in this space. He explains that, while Entuity Software - available as an on-prem solution as well as cloud based - might be the best kept secret in the world of IT infrastructure monitoring and management, by adding Entuity to the Park Place services portfolio, partners have the opportunity to differentiate themselves in a crowded market, and grow their professional services capabilities as well as software licence revenue, supported by the Entuity technical team.

Westcon-Comstor cuts carbon emissions, accelerates shift to renewables Laura Mozden, Global Head of ESG at Westcon-Comstor, discusses the company’s recent Responsible Business Report, which reveals that it now sources 50% of electricity globally from renewables and that Scope 1 and 2 emissions – those that Westcon-Comstor owns or controls either directly or indirectly – fell by 8% and 29% respectively year-on-year, with a total reduction of 24% since FY22, meaning the company is nearly halfway to its 2030 target of a 50% reduction. Having joined Westcon-Comstor earlier this year, Laura outlines how her role will in the coming months at an organisation which prioritises an ESG focus – both as an individual organisation and a as a key influencer within the IT channel.

A unified standard of cybersecurity excellence Daniel Ciobanu, CEO & Co-Founder of CyberGlobal, explains how the cybersecurity industry has become overcrowded and fragmented, making it challenging to differentiate between top-tier providers and generic vendors. The lack of standardisation further adds to this issue, leaving businesses uncertain about the effectiveness of their cybersecurity measures. CyberGlobal was founded to address these challenges - with a vision to create a unified, high-quality cybersecurity brand with a global presence by establishing local offices in every country and maintaining consistent delivery standards.

The 3 Rs define Netwrix’s channel expansion priorities Stuart Robson-Frisby as Vice President, Worldwide Channel at Netwrix, outlines the company’s plans to scale its channel-first go-to-market strategy, with his appointment and that of Frank DeCicco as Head of Americas Channel a statement of intent. Stuart explains how Netwrix’s investment in its partner community, combined with its clear vision for identity-first security – delivered via its Netwrix 1Secure™ platform - creates a powerful opportunity for partners and end users alike.

AI, services and specialisation drive the next wave of IT growth Bobby Eagle, Senior Director, Global External Communications at TD SYNNEX, discusses the findings of the company’s Fourth Annual Direction of Technology Report, which highlights how blending AI-driven transformation with resilient cybersecurity frameworks, deep specialisation and automation-enabled talent drives growth despite persisting macroeconomic challenges. Bobby explains how this year’s edition offers a more thorough look at the market than ever before, with a new structure that provides in-depth data for geographic regions, partner types and technology sectors – creating a sharper lens on how to deliver value across the global technology ecosystem.

GTIA acts as a collaboration catalyst for the global channel community Dan Wensley, CEO, GTIA, talks about the role of the association as it unites ITSPs, MSPs, vendors and distributors as they address the challenges, and opportunities, of AI, cybersecurity and cloud, alongside an ongoing focus on both sustainability and digital transformation. Dan also looks forward to the first ChannelCon EMEA which very much represents the best of the GTIA - bringing the channel ecosystem together to discuss the key technology and business topics which are impacting their customers’ day to day operations and future plans.

Tool overload driving agent fatigue and missed threats Adam Pitton, Heimdal Security cybersecurity advisor and former UK cyber detective, discusses the findings of the company’s recent survey 80 North American MSPs, showing that fragmented security stacks drive fatigue, missed threats, and business inefficiency. Security tools meant to protect managed service providers are instead overwhelming them. Adam explains what’s going wrong and what needs to happen in order to ensure that MSPs can make agent fatigue a thing of the past.

Cybersecurity and AI – helping SMEs understand an exciting future Mike DePalma, VP, SMB Business Development, OpenText Cybersecurity, discusses the continuing evolution of cybersecurity alongside rapidly emerging AI solutions - with agentic AI gaining significant momentum - explaining where Endpoint Detection + Response (EDR) sits in this rapidly evolving landscape and how OpenText is developing its Partner Program to ensure that MSPs and MSSPs can best position themselves to deliver expert advice and technology solutions to address SME concerns around many of their current pain points.

Chainguard launches Global Partner Program to accelerate trusted open source software adoption Rob Finn, VP International Sales at Chainguard, discusses the company’s new Global Partner Program, offering flexible incentives, technical enablement, and go-to-market support to empower channel resellers and distributors to lead in secure software delivery. He also provides updates on Chainguard’s recently announced partnerships with both Azul and Orca Security, as well as sharing some insights into the company’s future plans.

Abstract Security launches PAINT Program to accelerate channel growth Michael Anderson, VP, Business Development at Abstract Security, discusses the launch of the company’s PAINT Partner Program (Partnerships, Alliances, and INTegrations), designed to empower resellers, MSPs, MSSPs, and technology integrators to deliver differentiated cybersecurity solutions and accelerate revenue growth. Abstract Security’s AI-native modern security operations platform decouples data sources and destinations, offering customisable pipelines, real-time analytics and an AI-powered assistant that simplifies threat investigation and detection across environments.

How to deliver better outcomes for SMB’s business continuity and disaster recovery priorities - the full video Adam Salley, Sr. Director, Solutions Specialists, Kaseya, provides a comprehensive, insightful overview of the many topics and technologies impacting the Business Continuity Disaster Recovery (BCDR) landscape at the present time, with particular reference as to the ways in which MSPs can get to grips with cybersecurity threats and risk mitigation, consolidated data protection, the shift to cloud workloads and hybrid working, commercial flexibility, service productization and MSP enablement, the future outlook and strategic planning, as they work alongside their SMB customers.

AI adoption prompts major cybersecurity adjustments Mike Arrowsmith, CTO at NinjaOne, shares valuable insights into a number of cybersecurity issues, explaining how AI adoption itself isn’t problematic when done thoughtfully – but lack of cyber awareness in this context is a cause for concern; how traditional IT and security silos are collapsing as AI demands more collaboration across the enterprise; and how AI brings with it likely challenges around shadow IT. Mike also highlights some non-AI related cybersecurity topics, before sharing a few highlights of the NinjaOne roadmap.

Not just another vulnerability scanner! Ian Schenkel, Chief Revenue Officer, Cyber Intelligence House (CIH), explains how the company’s intelligence-driven Cyber Exposure Platform is designed for MSSPs to deliver high margin, high value services without the overhead. Analysts scour the deep and dark web, tracking over 2,500 threat actors, nation states, and malware families to uncover customers' real cyber exposure - from rapid exposure assessments to continuous breach and malware monitoring, the white label solution provides MSSPs with the insights clients actually care about.

Cynomi launches ELEVATE Partner Program David Primor, Ph.D., Co-founder and CEO of Cynomi, discusses the launch of ELEVATE, a new partner program purpose-built to drive growth, scalability, and success in the delivery of cybersecurity, compliance, and vCISO services, explaining how ELEVATE is more than just a partner program - it’s a growth engine that enables the company’s partners to scale their cybersecurity offerings, differentiate their services, and unlock new value streams with speed and confidence.