NEWS

Changing work practices challenge network infrastructure

87% of organizations allocated budgets to update network tools for remote and hybrid users, but only 32% have been successful in doing so.

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VIDEO

Delivering an optimised digital customer experience

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

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NEWS

Funding shortfall puts innovation plans in jeopardy

33% of businesses have insufficient financial resources to innovate.

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NEWS

The IT sector’s battling to meet objectives due to pressing skills shortage

Skill shortages are stifling the IT industry’s growth, with the majority of IT businesses (92%) feeling there’s a significant gap between the skills held by their current workforce and those needed to meet business objectives.

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NEWS

Hornetsecurity releases “Microsoft 365: The Essential Companion Guide”

Hornetsecurity’s essential guide to Microsoft 365 will assist companies with navigating M365 and successfully transitioning to the cloud.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Only one in four cite health concerns as their main reason for not wanting to return to the office.
Three-quarters are optimistic that technology will create new career opportunities.
Enterprises around the world are making significant investments in the technologies and services...
Generative AI tools for chatbots, product and service design, and customer experience seen as most...
Many firms to miss green targets in next two years as inertia threatens a ‘green plateau’ in...
Synergies in evidence-driven design with design thinking, DesignOps, agile user research,...