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The slow journey to the paperless factory

Sure, a sheet of A4 is convenient. But your data won't be exact or real time.By Kevin Bull, product strategy director at Columbus UK.

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Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Suppliers of managed services are taking on more responsibilities as they become the driving...
Capability gaps and the need for agility force enterprises to search for more IT and operations...
International Data Corporation (IDC) has published its worldwide information technology (IT)...
In a new survey, Chatbots are still at the top spot as the digital trend considered most important...
Research finds current IT setup is preventing effective collaboration, putting remote workers at a...
Crayon calls on businesses to create cost efficiencies through technology optimisation.