BLOG

The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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Digital distrust

Majority of UK businesses interviewed admit to selling customer data to other organisations/business partners. Less than half of UK consumers are willing to provide organisations with their personal data in exchange for free or less expensive services.

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Collaboration around data is holding back 95 percent of enterprises deploying AI

Nearly 90 percent of organizations investing in AI, very few succeeding.

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Ubiquity Technology partners with UiPath

UiPath’s RPA solution to help Ubiquity Technology customers complete core operations more efficiently, accurately, securely and at scale.

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NEWS

Businesses must embrace the digital workplace or risk being left behind

Digital natives are driving organisational change for greater work/life balance.

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BLOG

Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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