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Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.
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By James Blake, Global Head of Cyber Resiliency GTM Strategy at Cohesity.
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83% plan to increase investments in digital tools and technology, in particular AI as a driver of innovation and revenue growth, in the next 12-18 months. 52% intend to do the same for sustainability.
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Partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers.
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Managed service providers (MSPs) are increasing their spending by as much as 70% to meet growing enterprise demands, according to a new report from ETB Technologies. While 80% of respondents have increased their budget spend overall, 67% have doubled (50%) their budget size with the remaining respondents (27%) saying they had increased their budget by as much as 60-70%.
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By Richard Thomas, founder and CEO of Highlight.
Read MoreHuawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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