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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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BLOG

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic partnerships are reshaping security delivery for small and medium-sized businesses.

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NEWS

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.

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NEWS

Data the primary AI blocker

Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.

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NEWS

Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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70% of businesses targeted by BEC attacks

Majority of business leaders view ransomware as top concern as demands increase, accelerating cyber...

Navigating the security challenges of agentic AI in modern enterprises

Challenges ahead as enterprises brace for increased security incidents with generative AI...

TXP acquires Vigil to strengthen digital transformation services

TXP announces its acquisition of Vigil, an AWS specialist, to enhance its UK digital transformation...

Compliance professionals exposed to AI breaches

A recent survey by compliance eLearning and software provider, VinciWorks, has found that only 29%...

A moving landscape for MSPs

2025 predictions from Ranjan Singh, chief product officer at Kaseya.

Gartner identifies top trends in data and analytics for 2025

Gartner has identified the top data and analytics (D&A) trends for 2025 that are driving the...

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