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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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BLOG

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic partnerships are reshaping security delivery for small and medium-sized businesses.

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NEWS

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.

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NEWS

Data the primary AI blocker

Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.

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NEWS

Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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Britain’s biggest businesses prioritising cybersecurity in response to escalating threat landscape

FTSE 100 enterprises increasingly focused on ransomware in annual reports, with mentions rising by...

Economic growth cannot come at the expense of resource conservation

Consensus that social and environmental value ought to trump shareholder value.

inforcer launches Copilot Manager for AI service enablement for MSPs

inforcer introduces Copilot Manager to support MSPs in delivering AI services, including features...

Balancing AI integration and governance in modern business

Exploring the gap between AI adoption and data governance in organisations amid rising concerns...

Legacy infrastructure creating sustainability nightmare for 63% of IT leaders

Despite sustainability and energy efficiency ranking as important, Daisy study finds many IT...

Node4 appoints new CEO and Non-Executive Chair

Node4 has appointed Neil Muller as Chief Executive Officer and Patrick De Smedt as Non-Executive...

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