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IT Management + Service

VIDEO

University of Kansas Transforms ITSM to Cognitive Service Management

Learn how the University of Kansas Health Systems transformed their ITSM to Cognitive Service management with BMC Helix.

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TrueSight: Continuous Cost Optimisation

See how you can easily keep your cloud and on premises IT costs under control.

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VIDEO

Digitalisation World talks to Kohler Uninterruptible Power

Phil Alsop, Editor of Digitalisation World talks to Tim Wilkes, Marketing Director at Kohler Uninterruptible Power.

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VIDEO

Improving IT Service Management for Salling Group with a ServiceNow solution

Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark's largest retailer, with a market share of 34.9%. Salling Group talks about how a new ITSM implementation based on the ServiceNow technology and Capgemini as an implementation partner has transformed the agility of the IT Service department.

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VIDEO

Hyperconvergence and the edge

Phil Alsop, Editor of Digitalisation World asks Aad Dekkers, Scale Computing how hyperconverges are addressing the developing edge market? Scalability is the prime mover when it comes to hyperconverged technology bringing benefits to edge computing applications.

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VIDEO

Making the business case for AI in IT Ops

Enterprise customers are not looking to buy artificial intelligence or machine learning technology, but are seeking management tools to simplify IT Operations and DevOps. Hence, we can measure the success of AI/ML-driven management technologies based on their ability to free up the 25% of development- and 50% of IT operations resources that are typically absorbed by the release process and by ongoing application and infrastructure operations.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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A closer look at Third Party Maintenance in the data centre (Part 2)

Digitalisation World continues the conversation with Christo Conidaris, Curvature’s VP of Sales...

Value Stream Management – an emerging discipline

DW talks to Helen Beal, Chair of the newly-formed Value Stream Management Consortium – covering...

Hardware refurbishment and sustainability in the IT sector

DW talks with Rich Kenny, Group IT Director at Techbuyer Europe, focusing on some recent findings...

A liquid asset at the edge

Digitalisation World talks with David Craig, CEO of Iceotope, about the data centre and wider IT...

Digitalisation World talks to Paessler about the challenges IT admins face during COVID-19 pandemic

DW talks with Martin Hodgson, Head of UK and Ireland – Paessler AG, about the challenges IT...

How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris...

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