Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

Read More

SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

Read More

Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

Read More

Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still struggle with security implementation and testing.

Read More

IT professionals lack confidence to manage governance, risk and compliance

Dell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare industries are worried about capability to meet compliance objectives.

Read More

VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

Read More

Latest Video

Ferrari: A New Perspective on Cybersecurity

Ferrari took a strategic decision to choose Kaspersky Lab as their IT Security provider. They wanted to introduce more stringent IT security measures, both to protect their core business and to ensure an increase in safety. Find out more in this exclusive video.

Read more
A survey report released by Baker McKenzie reveals it is critical to understand what parts of...
New Cloud Hosting services for Europe; Hosting Centre based in the UK.
The inaugural Managed Services & Hosting (MSH) Awards will take place at the end of the UK...
Service presents integrated view of cloud assets, offers automated remediation and monitors...
“Industry is precisely at that tipping point where the physical environment of computing...
Zscaler has acquired Edgewise Networks, a pioneer in securing application-to-application...