Outsourcery announces new Survivable Branch Appliance Integration service for enterprise telephony resilience

A new professional services proposition has been launched by Outsourcery, the world-leading Cloud Services Provider, to deliver improved resiliency to enterprises that use Outsourcery Unified Lync for their PBX replacement telephony. Unified Lync is a cloud–based Unified Communications service, which users access from a single, intuitive client on their desktop or mobile device for instant messaging, voice, video and web conferencing, and telephony functionality to reduce travel costs and improve efficiencies.

The new proposition, to install and integrate Survivable Branch Appliances (SBAs) into end-users’ Lync deployments positions Outsourcery uniquely in the cloud-based Lync market.

The SBA is an innovative hardware device that sits on the end-user’s premises and provides additional telephony resilience to the organisation’s Unified Lync services. Traditionally used in branch offices where, in the event of that office losing WAN connectivity with the main office, the SBA allows users to use their ISDN or analogue lines for outbound telephony until WAN connectivity is restored. This model is replicated in the hosted environment and provides the same level of resiliency for users who are using WAN to connect to Outsourcery.

Outsourcery’s SBA Integration service has been driven by the demands of enterprise level customers looking for a complete resilient business continuity solution. Enterprises can now achieve this resiliency while still gaining all the benefits of a cloud-based Lync deployment.
“We are delighted to be able to provide enterprises with a solution which enables business critical activities to continue when connectivity complications arise. For enterprises, the risk of an entire office losing connectivity is something which is vital to consider and we are glad to be able to offer the added security of our SBA Integration proposition so they are able to prevent these issues from effecting day-to-day business from the outset, “ stated Piers Linney, CEO, Outsourcery.

The Outsourcery SBA Integration proposition delivers for end users the reassurance that if an office loses WAN connectivity and cannot connect to Outsourcery’s data centres , users can still make external phone calls and still use Unified Lync within that particular office. Furthermore, if that business is reliant on telephony, SBA Integration can keep them working through the WAN outage thereby reducing the impact to the business.