Improved help/service desk response times

With CDNetworks Dynamic Web Acceleration, BMC Software customers can now improve help/service response times with faster access to Remedy applications globally, no matter where support personnel or end-users are located, including in emerging markets, such as India, Russia, China, South America, and Africa.

  • Thursday, 5th December 2013 Posted 10 years ago in by Phil Alsop

“CDNetworks’ distributed network of 140 points of presence reliably accelerates 40,000 domains daily,” said John Kang, VP, Business Development, CDNetworks. “Now, running BMC Remedy on CDNetworks, BMC customers can realise improved network reliability, faster application response times, and increased scalability for higher traffic volumes.”


As the only content delivery network BMC Software TAP Premier Partner, CDNetworks Dynamic Web Acceleration helps Remedy customers meet service level agreements (SLAs) and keep their customers and employees operational. CDNetworks provides acceleration for Remedy via a cloud based architecture that includes static and dynamic content acceleration, network acceleration, Domain Name Service (DNS), load balancing, and cloud storage. CDNetworks’ distributed network also adds a layer of security and protection from vulnerability with global SSL support, traffic monitoring, and DDoS protection.


Recent tests, comparing Remedy application performance with and without CDNetworks Dynamic Web Acceleration, showed major improvements in login response times using CDNetworks. With the application origin in the U.S. state of Texas, Europe showed a 44% decrease in login response times—from an average 16 seconds to 9. Asia Pacific showed an even more dramatic decrease of 54% in login response times—from an average of 26 seconds to 12. The login response time decreases will translate to the entire application, so all Remedy web pages will be much faster when running on CDNetworks than without. This means higher productivity and faster response to customer issues.