Belden launches 24x7 technical support plan in EMEA

Belden Inc. is offering a new service with its EMEA-wide 24x7 technical support plan. It allows an increase in the availability of Ethernet networks that use devices from the Hirschmann and GarrettCom brands—and with it, an increase in the productivity of business processes. Customers in the EMEA region who require immediate assistance can now benefit from phone or e-mail support around the clock, 365 days per year. Since this support is available EMEA-wide, all communication is in English.

The service is site-specific, meaning any support plan applies to a single LAN (Local Area Network). The annual fee is based on the list price of the installed equipment. The device overview, together with additional information on, for instance, the network topology or configuration files, enables the Belden technical support engineers to provide immediate and comprehensive assistance.

The EMEA 24x7 technical support plan uses national phone numbers and dedicated e-mail addresses that are reserved exclusively for this combined Hirschmann / GarrettCom service and are not published – unlike the contact details for the ordinary toll-free support lines that are available weekdays during regular business hours. This means that the service remains restricted to an exclusive group of customers.

Belden’s new EMEA 24x7 technical support plan guarantees help to increase network availability at any time and any place throughout the EMEA region. As Product Manager Mark Cooksley points out, “This allows downtime to be reduced to a minimum or even prevented from the outset. For example, when a malfunction has caused a network to switch over to redundant operation, immediate technical support can resolve the problem as quickly as possible.”