Royal Caribbean selects Citrix

Royal Caribbean manages guest reservations and inquiries through call centres located in the United States and countries around the world. To provide IT services to those facilities, the Royal Caribbean IT organisation previously depended on large autonomous datacentres at each location. This approach was costly and difficult to manage and lacked the agility to deliver a consistent, quality workspace environment to its agents. Royal Caribbean worked with Citrix to consolidate IT infrastructure and speed the access to information via a mobile workspace, so call centre agents could more efficiently handle guest reservation inquiries, thus ensuring maximum up-time and productivity.

To ensure the secure and efficient delivery of the mobile workspace, the Royal Caribbean IT organisation deployed NetScaler to provide global load-balancing, network optimisation and troubleshooting capabilities that made it possible to consolidate the core infrastructure into two datacentres. CloudBridge was used to accelerate application and desktop delivery for XenDesktop, dramatically reducing bandwidth consumption, giving call centre agents fast and consistent access to all of the information they needed to do their jobs. Citrix technology has allowed RCCL to lower the cost of its existing datacentre operations while also providing the ability to rapidly provision new call centres based upon business requirements.