Kaseya releases annual MSP Global Pricing Survey

Kaseya has released the results of its annual Managed Service Provider (MSP) Global Pricing Survey, which reveals a continued surge in overall growth for MSPs, especially for those offering security services.

Thursday, 21st January 2016 Posted 8 years ago in by Phil Alsop

As part of its unwavering commitment to the MSP community, Kaseya also announced the appointment of industry veteran Miguel Lopez as Senior Vice President and General Manager for MSP Solutions. Lopez brings over 20 years of managed services experience to his role and will lead Kaseya's MSP strategies and consult with Kaseya partners large and small to help them better solve their clients' business problems with Kaseya technology solutions.

With survey findings gathered from operators of nearly 400 MSP firms spread across more than 30 countries, Kaseya's Global Pricing Survey report provides unique visibility into both the pricing and new service offering trends in the MSP market segment. The results provide a wealth of detail into what services MSPs currently offer, how they price them and how the MSP business has changed over the past year.

Key findings from Kaseya's 2016 survey include that high growth MSPs:

Have experienced more than 20 percent annual growth over the past three years;
Offer security services as a key competitive advantage as they've indicated that 'heightened security risks' is the top IT problem or service that they expect their clients to have for 2016;
Offer Desktop Security services (75 percent);
Offer Identity & Access Management services which are growing at a double digit Compound Annual Growth Rate (CAGR) over the past three years (33 percent);
Are more than twice as likely to offer cloud-based services such as monitoring, hosting, backup/recovery and desktop/server management;
Charge more per hour for their technicians;
Have a larger hourly price spread between level one, two and three technicians;
Charge more on average for monthly server support and maintenance;
Provide hosting services for customer-owned equipment (85 percent);
Offer cloud services (IaaS, PaaS, SaaS) (50 percent);
Expect increased revenues in 2016 (66 percent).