Syngenta provides solutions in crop protection and seeds enabling farmers to make better, more sustainable use of available resources and helping to improve global food security. Syngenta applies world-class science, and highly productive research and development to achieve a step change in agricultural productivity. In this context, IT plays a crucial role in enabling employees to achieve more, while driving innovation and user satisfaction.
While searching for a global IT provider, Syngenta required a strategic partner that would help them transform their IT end user support model, moving to a global platform that delivers greater flexibility, wider choice of technology and improved user experience.
Getronics worked closely with Syngenta to quickly address pressing IT challenges, while designing a support roadmap aligned to Syngenta’s overall vision and business objectives.
Thomas Fetten, Chief Operating Officer at Getronics comments: “Syngenta has, over its history, increased its global footprint and added to IT complexity due to the global business growth. We have a proven track-record in helping organisations consolidate and simplify their IT across multiple different markets and business units, helping them to realise bottom-line value. We look forward to partnering with Syngenta and jointly shaping and accelerating its digital transformation efforts.”
Getronics solution combines global deskside support services, proactive analytics and service desk capabilities, managed from a global programme office to ensure seamless delivery and consistent user experience.
The Global Workspace Alliance (GWA) delivery model was a key deciding factor in the deal, giving Syngenta a defined global service delivery model, consistent coverage and local understanding.
Mark Radford, Head IS Client Service Management at Syngenta said: “Getronics, with its depth of knowledge in end user services, was a natural choice to support Syngenta’s rapidly evolving IT environment. The fix-it-first ethos and commitment to delivering added-value for our company and our diverse global community of IT users made it an attractive partner as we embark upon the next phase of our IT journey to deliver the Next Generation Workplace.”
